Sales Support Representative

U.S. Bank National Association•Irvine, CA

5d•$29 - $39•Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Provides product, system, sales process, and contract support to internal sales teams and/or external sales partners (Independent Sales Organizations, Agent/Referral Banks and Third Party POS Vendors). Provides product support (including terminal, software, value add products) which includes feature functionality, live demonstrations as well as system integration and development tools. Assists sales staff in identifying the appropriate contract for new merchant relationships. Researches and resolves compensation issues for both internal and external sales staff. Processes third party certification requests as well as validating certified vendors on the platform. Maintains internal websites with current information on card schemes and pricing, and notifies sales teams of changes.

Requirements

High school diploma or equivalent
Typically two or more years of related experience
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to identify and resolve exceptions and to interpret data
Proven customer service/relations skills
Effective interpersonal, verbal and written communication skills

Nice To Haves

Ability to travel
Some knowledge of the Payments Industry, product and system knowledge helpful

Responsibilities

Conduct engaging, value-driven product demonstrations for prospective customers across multiple industries.
Partner closely with Sales Representatives to support deal strategy, discovery, and closing efforts.
Customize demo experiences based on customer needs and business objectives.
Provide presales technical expertise during the sales process, including proposal support and solution mapping guidance.
Assist in preparation for implementation activities to ensure smooth customer journey
Leverage CRM platforms, sales tools, and collaboration technology to document insights, track progress, and optimize performance.
Participate in pre-proposal discussions with seller, in person or via virtual meetings.
Deliver technical presentations and consult on sales strategies for sellers.
Support initiatives to improve conversion rates, pipeline performance, and overall sales effectiveness.
Maintain deep knowledge of product capabilities, enhancements, and competitive landscape.
Engage cross-functionally with Product, Marketing, Operations, and Enablement teams to support strategy and continuous improvement.
Promote product awareness internally through training sessions, pilot programs, and education for sales teams.
Ensure compliance with company policies, including security and regulatory requirements.
Provide onsite support for internal and external sales events showcasing our solutions live in action

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

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