Sales Support Representative

Varsity Brands

1d•$18•Remote

About The Position

For over 50 years, BSN SPORTS has been the largest team sporting goods equipment and apparel distributor of choice in the United States. Our 3,000 BSN SPORTS employees strive to support the Heart of the Game by putting valuable time back into the day of coaches and administrators through excellent service platforms. Our company mission is simple: Save coaches and administrators time with everything they do off the field so they have more time to impact young lives on it. The Sales Support Representative is responsible for supporting 8-10 Sales Pros in the timely and accurate order process from start to finish: including order entry, order follow-up, and following an order from processing through invoicing

Requirements

Self-motivated team player, with the ability to work independently with minimal supervision.
Passion for working with multiple outside sales professionals at a time.
Ability to navigate ambiguity within a complex, dynamic and rapidly changing environment.
Incorporate customer-centric values and SPIRIT principles into the company's mission, vision, and core values
Attention to detail, ability to multitask, remain organized and prioritize tasks with strict deadlines.
The ability to communicate effectively (written & verbal) across all organizational levels.
Must be comfortable with conflict resolution.
Ability to work in a fast-paced environment and pivot focus of responsibilities in a smooth and efficient manner.
Strong knowledge of our products.
Proficiency in Microsoft Office including Excel, Word, Outlook and Teams.
Proficiency in SAP, QOE, CRM (Engage), order flow management, etc.
High school diploma or GED required
1-2+ years of customer service or sales support experience.

Nice To Haves

Associate’s degree preferred.
Team sports experience preferred.

Responsibilities

Provide support to Sales management and Sales Pros, including, assist and train Sales Pros on order entry.
Research vendor issues and check availability of products.
Responsible for returns/replacements for assigned sales pros.
Managing sales reports for orders processed.
Responsible for opening, running and closing of customer web stores (MTS).
Responsible for communicating issues between sales and other departments.
Responsible for keeping open communication with vendors.
Checking stock, tracking product and speaking directly with customers.
Continuing education around knowledge of products.