Sales Support Representative - Englewood, CO

UnitedHealth Group•Denver, CO

6h•$18 - $32•Hybrid

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. Candidates will focus on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation. Location: 169 Inverness Drive West Suite 400, Englewood, CO 80112 Schedule: Monday through Friday, 8-hour shifts between the hours of 9:00am – 8:00pm (MST) Training Schedule: ALL ONSITE Monday – Friday 9:00am – 4:30pm MST for 4 weeks (must be available to attend all training dates) Start Date: Monday, June 8th, 2026 This position offers hybrid work models after the successful completion of training period. Once completed, employees will enjoy the opportunity to work from home for up to 3 business days with 2 days in office per week If you reside in Englewood, CO, you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma/GED
1+ years of customer service experience
Intermediate level of proficiency with Microsoft Office including Word, Excel, PowerPoint, and Outlook
Ability to work a hybrid schedule in office 2 days a week at 169 Inverness Drive West Suite 400, Englewood, CO 80112
Ability to work Monday through Friday with 8-hour shifts between the hours of 9:00am – 8:00pm (MST)

Nice To Haves

Experience working in a call center
Healthcare and/or insurance industry experience
Medicare knowledge
Experience supporting a sales team or working with sales representatives
Experience navigating a computer while speaking on the phone
Ability to communicate clearly and concisely (verbally and written)
Ability to learn new computer applications quickly and toggle between multiple systems
Ability to multi-task

Responsibilities

Handling in-bound phone calls & Digital Click to Chat interactions professionally, while providing excellent customer service
Research and resolve sales agent’s questions relating to:
How to use self-service tools
Member concerns
Medicaid and Medicare verification
Application status and eligibility
On-boarding and certification process
Commission inquires
Document call resolution of each contact in various systems in a clear and concise manner
Demonstrate the ability to provide quality experience for all our customers
Meet minimal performance goals on a weekly, monthly, quarterly, and annual basis