Sales Support Representative

FERGUSON

32d•$19 - $30•Hybrid

About The Position

For the past 10 years, Safe Step Walk-In Tub Company (a Ferguson company) has experienced unprecedented growth and have been overly committed to providing our customers with the industry-leading safety, comfort and independence they deserve. As the nation’s top walk in tub/shower company, our products are made to the highest manufacturing standards available, and our customer service is unmatched. We call it the Safe Step Difference. If you’re considering investing in your future, look no further to discover why the Safe Step Walk-In Tub Company is the only choice. We purposely employ dedicated team members who naturally desire to provide life-changing service to our customer base across the US and Canada. Every day, we do our best to give our best to those deserving of the same. We are seeking an experienced, talented, and motivated Sales Support Representative (Contact Center Setter) with a strong work ethic and an ability to thrive in a rapidly evolving business. This role is approved to be either Remote within the United States or Hybrid for associate in Nashville, TN, in accordance with company policy. We seek top talent to process inbound telephone calls and respond instantly to internet leads, setting in-home sale appointments for our Safety Specialists. Inbound phone calls and outbound call responses to internet leads are the first step to create sales opportunities and ultimately helping seniors retrofit their homes to age in place. If you are hard-working, dedicated, and thrive in a fast-paced environment, Safe Step Tub Inc. is an ideal place for you. Apply today!

Requirements

Work Schedule: Must be available to work Sunday–Thursday or Tuesday–Saturday.
Experience working in a modern contact center is a must with an emphasis on consultative sales or lead-generation.
Experience working in an automated contact center is must.
Proven track record of success in selling over the phone, consultative sales, lead setting, or other relevant contact center experience.
Exhibits superior technical skills and ability to task switch between omni channel contact center software, a CRM, mapping tools, the Microsoft Office suite, and other cloud-based tools.
Has excellent verbal communications skills, strong grammar, spelling and written skills, and a strong understanding of North American geography.
Comfortable with receiving coaching in an individual or team setting and having your work product evaluated in real time.
Willingness to thrive in a remote work situation where your contact with colleagues is 100% via video conference, instant messaging, and phone.
Ability to multi-task across multiple software platforms during your workday.

Responsibilities

Make a high volume of outbound phone calls to consumers who submitted a web form for information on our products with the intention of scheduling an in-home sales visit for the Sales Closer.
Occasionally receives inbound phone calls for the same purpose.
Follow a systematized sales process designed to convert leads into in-home sales opportunities by listening, understanding the consumer’s needs, asking probing questions, overcoming objections, and securing details to aid in the eventual sale.
Ensure quality assurance throughout the lead-setting process.
Ability to collaborate with others and understand geography and lead-setting skills.