Sales Support Representative- Industrial

FERGUSON•Pittsburg, CA

1d•Onsite

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries, aiming to build better infrastructure, homes, and businesses. The company's mission is to make customers' complex projects simple, successful, and sustainable by proactively solving problems and adapting to continuously serve customers, communities, and each other. Ferguson, a Fortune 500 company, provides best-in-class products, service, and capabilities across various industries including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. With approximately 36,000 associates across 1,700 locations, Ferguson fosters a community where associates can build meaningful careers. Ferguson is hiring Sales Support Representatives who are hands-on, customer-focused, and ready to help customers, solve problems, and learn the business from the ground up, whether they have prior experience in the trades or are looking to enter the industry.

Requirements

3-5 years of sales and/or customer service experience is preferred.
3-5 years of Pipes Valves and Fitting knowledge preferred.
Exhibit strong skills for sales, including the ability to upsell.
Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
Ability to react well in a fast-paced environment & follow through on commitments.
General digital literacy including Microsoft Office.
Ability to quickly learn product knowledge and processes.

Nice To Haves

Highly motivated and customer service oriented mentality with ability to build relationships is a plus.

Responsibilities

Work together with Sales associates to support customer needs by determining the best products and solutions.
Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
Coordinate deliveries on behalf of customers.
Answer sales calls for general information, addressing and resolving customer concerns or questions.
Ability to effectively use customer relationship management (CRM) system and phone system.