Sales Support Representative (Hybrid)

Stryker•Portage, MI

2d•Hybrid

About The Position

The Sales Support Representative is responsible for working directly with Stryker Medical Account Managers to ensure complete Customer Satisfaction. Responsibilities include capital order entry, scheduling, and order management from conversion to delivery to the customer. This individual will assist (2-3) sales regions and work with internal departments until the product is delivered to the customer. The Sales Representative answers incoming Account Manager calls and emails. Responsible for total customer and sales representative satisfaction in order management Provides (2-3) sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing) Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax Accountable for all record-keeping as appropriate and in accordance with Stryker specifications Abides by company, departmental policies, and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems Builds relationships and fosters teamwork with fellow team members, leadership, and individuals within other departments

Requirements

High school diploma or equivalent
2+ years of relevant experience
Build relationships and foster teamwork with fellow team members, leadership and individuals within other departments

Nice To Haves

Bachelors’ degree
Customer Service or Sales Support experience - highly preferred

Responsibilities

capital order entry
scheduling
order management from conversion to delivery to the customer
answer incoming Account Manager calls and emails
total customer and sales representative satisfaction in order management
order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment
follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax
Accountable for all record-keeping as appropriate and in accordance with Stryker specifications
Abides by company, departmental policies, and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems
Builds relationships and fosters teamwork with fellow team members, leadership, and individuals within other departments