Sales Support Representative

Mauser Packaging Solutions

7d

About The Position

Description Responsibilities: Provides detailed, high-level support to Regional Sales Representatives and Regional Manager Acts as a liaison between Sales Team, Customers, and Internal Departments Account Maintenance – ADF Completion for new accounts, new product item numbers, specification changes, price changes, new customer credit applications, and credit reference requests. Responsible for SOX compliance within respective territory. Provides data and responses for external and internal price audits. Management of Complaint process. Enter all complaints into Salesforce; follow-up to ensure timely completion of the investigation and creating a formalized response to customer complaints. Management and administration of all Index and Market price adjustments within the region including system updates and correspondence to customers including maintenance of customer's mailing lists. Responds to customer requests; spec sheets, marketing materials, and certifications as well as Surveys and RFI’s Investigates customer short pays within the region. Make corrections to the system as to not to pro-long, short pays, and issue credits when approved. Assists territory reps with RFQ preparation Assists with Drop Trailer initiatives within the region and processes drop trailer agreements. Attends and participates in Team Meetings. Various other duties and special projects as assigned Requirements: Associate or bachelor’s degree preferred but not required Minimum of 3 years experience in sales, marketing, or customer service Detailed-oriented with a high degree of accuracy Ability to multi-task in a highly diversified work environment Strong customer service advocacy and problem-solving skills QAD or Solomon experience preferred Microsoft Office Suite – basic to above-average computer skills including Excel CRM experience preferred - Salesforce (CRM) plus Sense of urgency Professional verbal and written communication Ability to work with a multitude of personalities Strong problem-solving ability Detail-orientated Occasional travel may be necessary

Requirements

• Associate or bachelor’s degree preferred but not required
• Minimum of 3 years experience in sales, marketing, or customer service
• Detailed-oriented with a high degree of accuracy
• Ability to multi-task in a highly diversified work environment
• Strong customer service advocacy and problem-solving skills
• Microsoft Office Suite – basic to above-average computer skills including Excel
• Sense of urgency
• Professional verbal and written communication
• Ability to work with a multitude of personalities
• Strong problem-solving ability
• Detail-orientated
• Occasional travel may be necessary

Nice To Haves

• QAD or Solomon experience preferred
• CRM experience preferred - Salesforce (CRM) plus

Responsibilities

• Provides detailed, high-level support to Regional Sales Representatives and Regional Manager
• Acts as a liaison between Sales Team, Customers, and Internal Departments
• Account Maintenance – ADF Completion for new accounts, new product item numbers, specification changes, price changes, new customer credit applications, and credit reference requests
• Responsible for SOX compliance within respective territory
• Provides data and responses for external and internal price audits
• Management of Complaint process
• Enter all complaints into Salesforce; follow-up to ensure timely completion of the investigation and creating a formalized response to customer complaints
• Management and administration of all Index and Market price adjustments within the region including system updates and correspondence to customers including maintenance of customer's mailing lists
• Responds to customer requests; spec sheets, marketing materials, and certifications as well as Surveys and RFI’s
• Investigates customer short pays within the region
• Make corrections to the system as to not to pro-long, short pays, and issue credits when approved
• Assists territory reps with RFQ preparation
• Assists with Drop Trailer initiatives within the region and processes drop trailer agreements
• Attends and participates in Team Meetings
• Various other duties and special projects as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees