Sales Support Representative - Residential Trade

Ferguson Enterprises • Franklin, MA

450d

About The Position

Ferguson is seeking motivated Sales Support Representatives to join their Sales Support Program, aimed at developing new hires into successful sales professionals. This role focuses on supporting the residential trade customer group by assisting with sales functions, providing customer service, and collaborating with sales associates to ensure customer satisfaction. The position offers a structured training program and opportunities for professional growth within one of the largest wholesale distribution organizations in the nation.

Requirements

• 2-5 years sales and/or customer service experience preferred.
• A desire to learn with a drive to succeed.
• Passion for collaboration and desire to assist customers across the team.
• Ability to build long-lasting relationships while balancing business and customer needs.
• Drive to act and respond quickly to customer needs and make decisions in a timely manner.
• General digital literacy including Microsoft Office.
• Strong written and verbal communication skills.

Responsibilities

• Support the residential trade customer group.
• Assist in multiple behind-the-scenes sales functions such as answering sales calls for general information.
• Address and resolve customer concerns or questions.
• Help customers by recommending the best products and solutions to support their needs.
• Provide hands-on assistance on an as-needed basis, including helping customers at the parts counter and providing backup support in the warehouse.
• Present job quotes and provide accurate pricing and inventory information to customers.
• Use customer relationship management (CRM) system and phone system effectively.
• Work together with Sales associates to provide outstanding customer service for both existing and prospective customers.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees