Sales Support Representative - Residential Trade

Ferguson Enterprises•Halethorpe, MD

1d•$20 - $31•Onsite

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Ferguson is looking to hire motivated Sales Support Representatives who have the desire to build a long-term career with the organization.

Requirements

0-3 years sales and/or customer service experience preferred
A desire to learn with a drive to succeed
Passion for collaboration and desire to assist customers across the team
Ability to build long-lasting relationships while balancing business and customer needs
Drive to act and respond quickly to customer needs and make decisions in a timely manner
General digital literacy including Microsoft Office
Strong written and verbal communication skills

Nice To Haves

Plumbing industry experience is a plus.
Bilingual (Spanish) a plus

Responsibilities

Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or questions, and helping customers by recommending the best products and solutions to support their needs
Providing hands-on assistance on an as-needed basis such as helping assist customers on the parts counter and providing backup support in the warehouse
Presents job quotes and provides accurate pricing and inventory information to customers
Uses customer relationship management (CRM) system and phone system effectively
Works together with Sales associates to provide outstanding customer service for both existing and prospective customers