Sales Support Representative- Industrial

Ferguson • La Porte, TX

84d • $18 - $29

About The Position

A leader in style, Signature Hardware provides high-quality, trending products for the kitchen, bathroom and more. Backed by a team of innovative, knowledgeable associates, our ever-growing brand excels at delivering an inspiring, customer-first shopping experience for those looking to turn their house into a home. Driven to excellence through team collaboration and problem solving, the Signature Hardware Customer Relations team is dedicated to people first. Our passion to provide our customers with the highest level of service drives our decisions, while the importance of creating a positive culture for our team directs our approach. We are advocates of autonomy and respect.

Requirements

• 1-3 years of sales and/or customer service experience is preferred
• 1-3 years of Pipes Valves and Fitting knowledge required
• Strong proficiency in Order Manager
• Proficient in Zendesk, Zendesk Talk
• Knowledge and experience with Signature Hardware products
• Understanding of Signature Hardware policies and procedures
• Strong communication skills
• Ability to organize, prioritize, delegate, and multi-task effectively
• Demonstrated initiative in problem-solving and process improvement
• Ability to embrace change with a positive attitude, including coaching and training others
• Ability to balance customer-facing tasks with project and operational responsibilities
• Proficiency in Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)

Responsibilities

• Handle customer inquiries across phones, email, and chat
• Address and resolve customer complaints
• Manage refunds, and reimbursement submittals
• Adequately determine where queue assistance is needed and work within the team to determine coverage assistance
• Support compliance requirements (PCI, Health & Safety)
• Resolve open orders, locked orders, pending authorizations, fraud reviews, RMAs, and no inventory orders
• Process project orders, Wayfair orders, Ferguson PO reviews, and Build Console work
• Maintain priority support (Build tickets)
• Support social media, influencer, and new trade program requests

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Number of Employees: 5,001-10,000 employees