Sales Support Representative - Industrial Turnarounds

FERGUSON

79d • $21 - $34

About The Position

Ferguson is currently seeking an Industrial Turnaround Sales Support Representative to fill an immediate need. This role is approved to be fully remote and can be based anywhere in the United States. As an Industrial Turnaround Inside Sales Representative, you will serve as a key support resource for the Outside Sales and Turnaround team by providing accurate quotations, order processing, and personalized customer service. You will coordinate directly with turnaround customers, warehouse operations, and on-site personnel to ensure materials and services are delivered on time and accurately. This role requires being on-call 24/7 during active turnaround projects to respond immediately to urgent customer orders, delivery needs, and problem resolution. The position also involves understanding the seasonality of turnarounds, with extended hours and travel required during peak project seasons.

Requirements

• 2–3 years of sales or customer support experience is highly preferred.
• Prior experience with turnarounds, shutdowns, or industrial services is a plus.
• Mechanical knowledge and familiarity with refinery, chemical, or industrial plant environments.
• Goal driven, team oriented, and self-motivated.
• Strong relationship-building skills with both customers and internal teams.
• Excellent communication, time management, and organizational skills.
• Professional, courteous, and articulate with customers and vendors.
• Ability to adapt quickly, problem-solve, and manage multiple priorities under tight deadlines.
• Strong computer skills, specifically Microsoft Outlook, Teams, and Excel.

Responsibilities

• Serve as a key support resource for the Outside Sales and Turnaround team by providing accurate quotations, order processing, and personalized customer service.
• Coordinate directly with turnaround customers, warehouse operations, and on-site personnel to ensure materials and services are delivered on time and accurately.
• Update customer account information, track job-specific material requirements, and provide responsive communication throughout project timelines.
• Develop strong working relationships with vendors and suppliers to meet turnaround demands.
• Assist with project documentation, reporting, and job closeout requirements.
• Manage customer information through Ferguson’s systems and support account needs both in-person and online.
• Travel to customer sites and branch locations as needed to support turnaround projects and ensure customer satisfaction.
• Be on-call 24/7 during active turnaround projects to respond immediately to urgent customer orders, delivery needs, and problem resolution.
• Focus on preparation, planning, and supporting ongoing customer needs in between turnarounds.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees