Sales Support Representative - Commercial

Ferguson Enterprises • Indianapolis, IN

1d • Onsite

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries, aiming to build better infrastructure, homes, and businesses. The company's mission is to simplify complex projects for customers, ensuring success and sustainability. Ferguson, a Fortune 500 company with approximately 36,000 associates across 1,700 locations, provides best-in-class products and services across industries such as Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. Ferguson is seeking hands-on, customer-focused Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up, whether they have prior experience in the trades or are new to the industry.

Requirements

• Exhibit strong skills for sales, including the ability to upsell
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner
• Ability to react well in a fast-paced environment & follow through on commitments
• General digital literacy including Microsoft Office
• Ability to quickly learn product knowledge and processes

Nice To Haves

• 1 -3 years of sales and/or customer service experience is preferred
• Experience in plumbing, HVAC, or other trades is a plus
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders
• Coordinate deliveries on behalf of customers
• Answer sales calls for general information, addressing and resolving customer concerns or questions
• Ability to effectively use customer relationship management (CRM) system and phone system

Benefits

• health
• dental
• vision
• paid time off
• life insurance
• 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees