Sales Support Professional

Current Lighting Employee Co LLC•Mayfield Heights, OH

35d•$60,000 - $80,000

About The Position

The Sales Support Professional’s primarily role is to support agents, distributors and managing open projects. The successful candidate will have the skills needed to facilitate the coordination between Sales, Supply Chain, Pricing, Brand Management, and the Finance teams. The position objective is to assure measurable results in achieving an exceptional end customer experience, for current accounts, and facilitate on-time shipments, invoicing and National, Strategic and Key Account business. Touch points include, but are not limited to some pricing, specification reviews, customer service order management, pre-sale forecasting, inventory management, post-sale issue resolution.

Requirements

4-year degree or substantial equivalent experience
2-5 years of direct customer support – project management a plus
Demonstrated relationship building and customer management skills
Highly motivated individual with proven track record
A proven resourceful and creative decision-maker, with a sound analytical judgment
Driven to produce measurable results and continuous improvement
Ability to quickly understand, retain and articulate product knowledge and applications

Nice To Haves

Detail-oriented with strong process, organizational and oral/written communication skills.
Strong oral and written communication skills, including virtual and electronic communications
Prior experience and/or willingness to work virtually with team members that are not co-located
Sound knowledge of the company’s products and services.
Experience with data analysis and spreadsheet tools
Understanding of basic contractual terms and conditions
Familiarity with SAP, QuickBase, Power BI, and Salesforce

Responsibilities

Develop direct customer relationships and act as the primary customer resource.
Work closely with our National, Key and Strategic Account customers to quickly solve problems and provide requested data.
Establish and facilitate process improvements to gain efficiencies to increase customer satisfaction.
Manage National, Key and Strategic account customer quotation requests.
Work cross functionally to develop and execute plans to address customer-specific needs.
Foster relationships with key internal stakeholders to support the resolution of our customer’s needs
Drive process to accurately and consistently forecast through effective use of Salesforce
Managing logistics activities with carriers to coordinate material delivery and reassignments, verify adherence to shipping instructions, filing claims, and sending tracking information to the customer and/or contractor.
Interface with internal and external customers, including Agents, Distributors, Architects, Rebate Providers, and Installation Contractors.
Collaboration across internal cross functional teams as well as our National, Key and Strategic Account partners.
Requesting, evaluating and approving contractor labor invoices.
Managing additional material requests, change orders, RMAs, and warranty claims.
Utilizing open order reports to clarify priorities and optimize adherence to customer commitments
Understanding of Current Lighting product offering, application, and market strategy. Must be able to support the evaluation of the best product solution for the opportunity.

Benefits

The position has a compensation package inclusive of base, bonus (if eligible), benefits, 401k contribution, time off, recognition awards and more.
All around competitive culture where together we strive to:
Approach each day with a tenacious curiosity
Communicate openly and honestly- internally and externally
Work hard, take risks, fail fast…learn and move on
Embrace diversity and welcome opposing thoughts
Empower and develop each other
We have an open and inclusive culture where you’ll learn and grow through programs and resources like:
Quarterly company all employee meetings
Management and Leadership development
Initiatives and special projects with executive leadership exposure
Access to top-notch learning courses through LinkedIn Learning
Regular manager check-ins to drive performance and career growth
Full-time exempt roles have a Permissive Time Off Policy, giving you flexibility to rest, relax and recharge away from work
Paid Company Holidays
A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance
401(k) retirement program with a fully vested immediate company match
Flexible Spending Account options for pre-tax employee allocations