Sales Support Order Entry Admin

Lucid Hearing Holding Company, LLC • Fort Worth, TX

82d • $18

About The Position

The Part-Time Sales Support Order Entry Admin plays a key role in ensuring timely and accurate processing of customer orders across both Direct-to-Consumer (DTC) and Business-to-Business (B2B) channels. The primary purpose of this position is to enter orders into our system efficiently and to communicate order details professionally via email or phone. This role is critical in supporting the order fulfillment process, delivering a positive customer experience, and maintaining accurate records. The Order Entry Admin will collaborate closely with the Sales Support, Sales, Warehouse, and Accounting teams to ensure seamless communication and smooth workflow across departments. The ideal candidate is detail-oriented, dependable, and understands the importance of urgency and accuracy in every task. This role will report to the Sales Support Manager with a schedule of 4 hours per weekday (Monday–Friday) at the Fort Worth corporate location. Pay: $18/hr.

Requirements

• Prior experience in data entry, administrative support, or order processing.
• Strong attention to detail and commitment to accuracy.
• Ability to work with a sense of urgency while maintaining high-quality standards and ability to consistently meet deadlines.
• Clear and professional verbal and written communication skills.
• Proficiency with email, spreadsheets, and order entry or inventory software.
• Dependable, self-motivated, and able to work independently with minimal supervision.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Problem-solving skills and a customer-first attitude.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Experience with data entry and maintaining accurate records.
• Strong focus to deliver excellent Customer Service.
• Ability to work collaboratively across teams and resolve conflicts effectively.
• Strong time management and multitasking skills.

Nice To Haves

• 1+ years of experience in a sales support role preferred.
• Experience with D2C and B2B sales, along with experience working in a customer-facing environment is a plus.

Responsibilities

• Accurately enter customer orders into internal order management systems.
• Communicate professionally with customers via email and at times by phone regarding order status, updates, and inquiries.
• Support both DTC and B2B order processes with an understanding of each channel’s unique requirements.
• Collaborate with Sales Support, Sales, Warehouse, and Accounting teams to ensure orders are fulfilled accurately and on time.
• Maintain clear and organized records of customer interactions, order changes, and status updates.
• Identify and escalate order issues or delays as necessary to ensure resolution and customer satisfaction.
• Assist with additional administrative or clerical tasks as needed.
• Other duties as assigned.

Benefits

• Part-time schedule of 4 hours per weekday.
• Pay rate of $18/hr.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees