Sales Support & Office Coordinator (Hybrid) (Position located in DC)

KnowBe4•Arlington, VA

4d•Hybrid

About The Position

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. Arlington positions open to candidates located in the Washington DC area. The Opportunity Join our growing DC office as the Administrative Assistant of Sales; the heartbeat of our workplace who transforms everyday operations into exceptional experiences. You'll be the welcoming face visitors meet, the organizational force behind our sales leadership team, and the culture champion who makes our office feel like a place people genuinely want to be. This role blends executive support for our sales directors with office management responsibilities and cultural leadership - creating events, maintaining a vibrant workspace, and keeping your finger on the pulse of what our team needs to thrive. The successful candidate is naturally personable, finds satisfaction in making others' days run smoothly, and takes genuine pride in being the reliable go-to person.

Requirements

1-3 years of administrative or support experience , preferably in a sales environment or fast-paced office where you've juggled multiple responsibilities and kept leaders organized.
Naturally personable and professional: you're the welcoming presence people remember, with the interpersonal warmth that makes visitors and employees alike feel immediately comfortable.
Self-directed and adaptable: you don't need clear guidelines for every situation; you look around, identify what needs doing, and figure out how to make it happen without waiting to be told.
Excellent communicator with polished verbal and written skills who can interact confidently with everyone from new hires to executive leadership.
Organized multitasker who stays calm when managing competing priorities - from coordinating complex travel to setting up last-minute meetings to greeting unexpected visitors.
Technical proficiency with Google Workspace (Gmail, Google Docs, Calendar), Microsoft Office (Word, Excel), and general comfort navigating technology and learning new systems quickly.
Culture-minded approach: you understand that small gestures matter, you notice when morale needs a boost, and you take initiative to create the kind of workplace where people want to show up.

Nice To Haves

Experience with Salesforce or other CRM platforms used in sales environments
Background organizing events, cultural initiatives, or employee engagement activities
Previous office management experience where you've maintained operations and vendor relationships
A track record of being the person everyone describes as someone who "just gets it done"

Responsibilities

Executive Support: Manage travel arrangements and accommodations for sales leadership, coordinate calendars across multiple directors, and provide secretarial support that keeps our sales team focused on what they do best.
Meeting Coordination: Organize and schedule meetings, attend sessions to capture detailed notes and action items, and ensure follow-through on decisions that move the business forward.
Culture Champion: Partner with the Senior Director of HR Operations & Services to plan and execute office events that strengthen team morale, attend global culture meetings, and keep employees connected to company-wide activities and celebrations.
Office Management: Oversee daily office operations including coordinating catered meals, managing shipping logistics, maintaining office supplies, and ensuring our workspace runs efficiently and feels welcoming.
Hospitality & Reception: Greet and assist all office visitors - from executives to vendors to contractors; creating a positive first impression and hospitable atmosphere that reflects our company culture.
New Hire Welcome: Be the friendly first point of contact for new employees on their first day, helping them feel immediately comfortable and setting them up for success in their new environment.
Workplace Steward: Keep the office well-stocked with snacks and essentials, manage coffee station needs, coordinate with vendors, and maintain an organized, efficient environment that employees appreciate.
Internal Communication: Stay attuned to what's happening in the office, listen for employee needs and feedback, and communicate insights to leadership so the team feels heard and supported.

Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment.
For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits .

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