Sales Support Manager

QTS Realty Trust, Inc.-posted about 2 months ago
Full-time • Manager
Duluth, GA
Real Estate
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The Sales Support Manager leads and develops a team of Sales Support Specialists, driving operational excellence in quoting, contract management, CRM administration, and cross-functional coordination. This role ensures accurate and timely quotes, contract compliance, and data integrity within Salesforce and related systems. As a strategic partner to Sales leadership, the manager enables process improvements, automation, and customer satisfaction, supporting QTS's mission of delivering world-class digital infrastructure solutions.

  • Manage, mentor, and develop Sales Support Specialists, including performance reviews, training, and career growth.
  • Set clear expectations and KPIs for quote accuracy, turnaround time, and contract compliance.
  • Foster a collaborative, accountable team culture aligned with QTS values.
  • Allocate resources and prioritize tasks for daily operations.
  • Oversee the quote and contract lifecycle in Salesforce, ensuring alignment with pricing, segmentation, and legal requirements.
  • Monitor and improve data hygiene across systems (SFDC, SNOW, Workday), ensuring clean records for billing and reporting.
  • Serve as an escalation point for complex quotes or contract issues, coordinating resolution across departments.
  • Develop and refine sales support processes to improve speed, accuracy, and scalability.
  • Implement automation tools and CRM enhancements to streamline operations.
  • Partner with Sales, Legal, Finance, Marketing, and Operations to validate and troubleshoot quote creation and contract terms.
  • Support initiatives like failed order resolution, contract alignment, and legacy data cleanup.
  • Serve as a liaison between sales executives and internal departments to resolve issues and improve service delivery.
  • Represent the Sales Support team in strategic meetings and system integration sessions.
  • Provide regular updates to Sales Operations leadership on team performance, challenges, and strategic initiatives.
  • Maintain dashboards and reports to support forecasting, MRR tracking, and compensation alignment.
  • Generate and analyze reports to identify trends, forecast needs, and support strategic decisions.
  • Resolve complex customer requests and internal inquiries related to quotes and contracts.
  • Provide training and support to sales team members on tools and processes.
  • Bachelor's degree in business, Sales, or related field.
  • 5+ years of experience in sales operations or support, preferably in the tech or data center industry.
  • Proven experience managing a sales support or operations team.
  • Strong proficiency in Salesforce and other CRM tools.
  • Excellent communication, organizational, analytical, and problem-solving skills.
  • Proven ability to work cross-functionally and influence stakeholders.
  • Experience with data hygiene, contracting, and quoting systems preferred.
  • Experience with contract lifecycle management tools.
  • Familiarity with data center services or enterprise IT solutions.
  • Salesforce certification is a plus.
  • QRest Sabbatical
  • Employee Stock Purchase
  • QTS scholarship for dependents
  • Eagle Club award trip eligibility
  • Paid volunteer days
  • Tuition assistance, parental leave and military leave assistance
  • medical, dental, vision, life, and disability insurance
  • 401(k) retirement plan
  • flexible spending and HSA accounts
  • paid holidays
  • paid time off
  • employee assistance program
  • wellness program
  • This position is Bonus eligible.
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