Sales Support Manager

CDW-posted 8 months ago
Full-time • Mid Level
Manchester, NH
Merchant Wholesalers, Durable Goods
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At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. We are seeking a highly organised and proactive Sales Support Manager to join our team at CDW UK. The ideal candidate will have a strong background in sales support, excellent leadership skills, and the ability to streamline sales processes. This role requires a detail-oriented individual who can manage multiple tasks efficiently while providing exceptional support to the sales team.

  • Hire, lead, mentor, and develop a team of sales support team leaders and individual contributors to ensure high performance and continuous improvement.
  • Oversee the day-to-day operations of the sales support team, ensuring efficient and effective execution of sales processes.
  • Implement and manage operational procedures to streamline workflows and improve productivity.
  • Build and maintain strong relationships with key internal stakeholders.
  • Ensure high levels of external and internal customer satisfaction and address any issues or concerns promptly.
  • Set clear performance expectations and conduct regular performance reviews with Team Leaders and individual contributors.
  • Provide coaching and feedback to help team members achieve their full potential.
  • Prepare and present regular sales support reports to senior management.
  • Use data and analytics to inform decision-making and drive continuous improvement and performance management.
  • Work closely with other departments to ensure alignment and support for customer and sales requirements.
  • Develop and deliver training programs to enhance the skills and knowledge of the sales support team.
  • Strong leadership and team management skills.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Proficiency in CRM software and sales analytics tools.
  • Competitive salary and performance-based bonuses.
  • Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for professional development and career advancement.
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