Sales Support Manager - Safe Step Sales Recovery Team

FERGUSON

99d • $6,150 - $9,841

About The Position

The Sales Recovery Team Manager leads a high-performing team focused on three critical initiatives: Rehash, Cancel-Save, and Virtual Sales campaigns. This role is responsible for driving revenue recovery by re-engaging lost sales opportunities, salvaging cancellations, and executing virtual lead strategies. The manager will work hands-on with a team of six elite agents, coaching from the trenches, curating lead lists, and ensuring operational excellence across platforms like Lead Perfection, Five9, Snowfly and LivePro.

Requirements

• Proven experience in sales management, preferably in a contact center or inside sales environment.
• Deep familiarity with LeadPerfection and Five9 platforms.
• Strong analytical skills and ability to interpret performance data.
• Excellent coaching, communication, and leadership abilities.
• Strong negotiation skills with a focus on value-based selling and profitability.
• Ability to work under pressure and meet aggressive revenue targets.
• Commitment to compliance, quality, and customer satisfaction.

Responsibilities

• Own and execute the Rehash, Cancel-Save, and Virtual Sales lead generation campaigns, targeting a combined monthly gross sales goal of $2M.
• Lead by example in contacting Sat, Not Sold (SNS) leads, offering strategic pricing adjustments to re-engage customers and drive conversions.
• Develop and deploy outreach strategies using all available Five9 tools—SMS, text, chat, email, rotating caller IDs, and creative messaging—to enhance consumer engagement and response rates.
• Train the team to renegotiate canceled sales and identify price points that convert while maintaining profitability on each job.
• Set qualified virtual leads for the virtual sales team, ensuring alignment with campaign goals and sales readiness.
• Mentor a team of six Sales Recovery Agents, building their skills from scratch and fostering a culture of accountability and performance.
• Expertly manage lead curation and reporting in Lead Perfection, and supervise call operations in Five9, ensuring compliance and efficiency while using Snowfly and LivePro to refine processes and enhance productivity.
• Deliver daily, weekly, and monthly KPIs for the team and individual agents. Develop countermeasures when performance trends fall below expectations.
• Serve as a feedback liaison to the Direct Sales Management team, providing actionable insights into improving field sales outcomes.
• Work cohesively with Senior Sales Support to optimize sales recovery leads in conjunction with new company sales leads.
• Uphold all TCPA/DNC/TRACED ACT regulations and internal compliance standards.
• Manage daily operations, provide backup support during peak demand or absences, and handle raised customer inquiries when necessary.
• Contribute to playbook development, dashboard reporting, and long-term campaign optimization.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees