Sales Support Manager, Inside Sales

Cch • New York, NY

279d • $121,350 - $170,050

About The Position

As a Sales Support Manager, you will be pivotal in the seamless execution of our sales operations, using specialized skills to support complex processes independently. You will handle high-level administrative tasks, lead significant sales initiatives, and ensure quality outcomes that align with our organizational goals. You will play a crucial role in optimizing sales operations by ensuring seamless coordination between sales, finance, and customer service teams. You will be responsible for maintaining data integrity, streamlining processes, and supporting key initiatives in Sales Planning, Demand Management, and Deal Execution. Additionally, you will contribute to performance management, go-to-market strategies, and forecasting efficiency through automation. Your work will directly contribute to the effectiveness of our sales team. In this role, you will report to the Associate Director, Inside Sales, and work a hybrid schedule (two days in office, three days from your home office).

Requirements

• Advanced capabilities in managing sophisticated sales orders.
• Hands-on experience with Salesforce.com, Power BI, ZoomInfo, Dun & Bradstreet, SFDC CPQ, and Clari.
• High proficiency in delivering exceptional customer support.
• Skills in performing detailed sales data analysis.
• Ability to design and lead comprehensive training initiatives.
• Expertise in creating high-quality sales materials.
• Extensive knowledge and use of CRM systems.
• Skills in planning and leading strategic sales projects.
• Proficiency in resolving complex sales issues.
• Background in sales enablement, reporting, and process automation.

Nice To Haves

• A bachelor's degree or higher in Business, Marketing, or a related field is preferred.

Responsibilities

• Execute and refine complex sales order processes.
• Develop comprehensive and tailored customer quotes and proposals.
• Conduct in-depth analysis of sales metrics to identify trends and opportunities.
• Lead advanced product training programs and workshops.
• Draft and oversee the production of major sales documents and collateral.
• Manage extensive updates and integrity of customer databases.
• Lead strategic sales meetings and project sessions.
• Deliver exceptional customer support and resolve critical issues.
• Produce and interpret advanced sales performance reports.
• Oversee the coordination and execution of high-impact sales events.
• Utilize tools such as Salesforce.com, Power BI, ZoomInfo, Duns & Bradstreet, SFDC CPQ, and Clari for reporting and analytics.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

What This Job Offers

• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree