SALES SUPPORT (LEAD, ORDER MANAGEMENT (LOGISTICS/OPERATIONS))

Harman International • Los Angeles, CA

118d • $82,500 - $121,000

About The Position

As Lead, Order Management Specialist within Consumer Audio, you will be responsible for supporting various operations of the Order Management function needed to make the North America Order Management function ‘Best in Class'. All Order Management activities contribute to the strategic growth plan of Consumer Audio North America. Responsibilities will include managing a team and all related processes, as well as communication, continuous improvement, and best practice development initiatives.

Requirements

• Bachelor's degree in business administration, operations, or related field.
• Minimum 5 years of experience in operations and order management.
• Strong data analysis and technical experience using ERP systems (i.e., SAP) and MS-Office Suite, especially Excel and PowerPoint.
• Experience working with cross-functional teams (i.e., Sales, S&OP, Transportation and logistics, finance, and marketing).
• Support audit controls for the region.

Nice To Haves

• Experience with SAP ERP and/or a similar ERP system is highly preferred.
• Project Management experience.
• Strong organizational skills.

Responsibilities

• Collaborate with Sales, S&OP, Transportation and Logistics, Finance, and Marketing to ensure business goals are supported.
• Account Ownership Order-to-Cash (Mass Merchants /National Accounts)
• Ensure Adherence to Vendor Compliance requirements, driving the reduction and elimination of fines.
• EDI Monitoring and I/Dock issue resolution.
• Support Vendor Portals and Requirements.
• Identify opportunities for process improvement.
• Daily reporting and analysis on assigned accounts.
• Managing RMAs

Benefits

• Competitive wellness benefits and 401K Retirement Savings plan.
• An inclusive and diverse work environment that fosters and encourages career development opportunities.
• Flexible work schedule with a culture encouraging work-life integration and collaboration in a global environment.
• Professional development opportunities through HARMAN University's business and leadership academies and extensive course catalog.
• Tuition Reimbursement.
• Access to employee discounts on world-class HARMAN products (JBL, Harman/Kardon, etc.).
• “Be Brilliant” employee recognition and rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food and Beverage Retailers
• Education Level: Bachelor's degree