Sales Support - Keyholder

BibliU•Smithfield, NC

1d•Onsite

About The Position

BibliU is an award-winning education company that provides Day 1 access to affordable course materials, making learning more equitable and effective, in addition to providing campus store management. In late 2023, BibliU acquired Texas Book Company (now ‘BibliU Campus’) to deliver a more complete solution of products and services to higher education students, faculty, and administrators across the US. This acquisition has led to a dramatic increase in customers and market potential, prompting team expansion. BibliU is a diverse and inclusive team passionate about education and technology, offering a fast-paced, innovative, and dynamic culture. The company invites talented individuals seeking a challenging and rewarding career in edtech and campus store management to join and help revolutionize learning material access. As a Retail Sales Support team member, you will collaborate with store leadership to foster an organized, customer-focused campus store environment. This role is crucial during busy periods, focusing on early and steady order fulfillment. Responsibilities may include cash registering, customer service, textbook handling, and shipping/receiving support, making it ideal for individuals who thrive in fast-paced retail settings and enjoy delivering excellent service.

Requirements

Ability to work quickly and accurately in a busy environment.
Team-oriented and dependable, with good attention to detail.

Nice To Haves

Retail or customer service experience

Responsibilities

Operate the cash register accurately in line with store policies and procedures
Check in, price and display supplies and general merchandise
Participate in inventory counts and help track stock levels
Record price changes and promotions accurately
Notify appropriate staff about out-of-stock or defective items
Report marketing trends and customer feedback to supervisor
Complete and additional duties as assigned
Engage customers on the sales floor with information, support, and a positive attitude.
Maintain clean, organized, and well-merchandised store displays.
Support customers in person, via phone and email
Manage and fulfil customer orders
Assist customers in locating and purchasing course materials.
Stock and merchandise textbooks to ensure easy access and visual appeal.
Support daily upkeep and organization to meet sales and service goals.
Receive and check in incoming merchandise and supplies.
Organize back-stock to ensure efficient restocking of the sales floor.
Prepare and process outgoing shipments, customer orders, and returns.