Sales Support Generalist
About The Position
The Sales Support Generalist plays a vital role in supporting customers and driving success across all sales channels. Core responsibilities include providing responsive and professional support to customers via phone and email, managing orders and service cases, coordinating with cross-functional teams, and identifying opportunities for operational improvements. The ideal candidate is highly organized, thrives in a fast-paced environment, and excels at juggling multiple priorities. This role is a critical resource for the sales team, bridging efforts across operations, accounting, customer service, and product management to help unlock the full potential of the business.
Requirements
- High school diplomas or equivalent.
- 2+ years of experience in sales support, customer service, or a similar role.
- Proficiency in CRM systems and sales tools (e.g., Excel including vlookups and pivots, Salesforce)
Nice To Haves
- Strong organizational and multitasking skills with exceptional attention to detail.
- Excellent communication and interpersonal skills, with a collaborative and solutions-oriented mindset.
- Customer-focused with a commitment to delivering exceptional service and solutions.
- Highly adaptable and flexible, with the ability to pivot seamlessly between tasks and priorities.
- Strong problem-solving and analytical skills.
- Team player capable of thriving in a cross-functional environment.
Responsibilities
- Provide exceptional phone and email support as the primary point of contact for customers in a high call volume environment, resolving inquiries and order-related issues promptly and accurately.
- Process customer orders, returns, and exchanges while working with internal teams to confirm product availability and address any inventory discrepancies.
- Validate and route incoming leads to the appropriate sales teams or account managers, while assisting with CRM updates and account reporting.
- Collaborate with purchasing, product management, and operations to improve workflows, optimize sales processes, and elevate the overall customer experience.
- Participate in cross-functional initiatives and continuous improvement efforts that drive sales growth and operational excellence across AKG.
Benefits
- Comprehensive benefits package offered.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
