Sales Support & Execution Manager

Milestone • Lake Oswego, OR

12h • $155,000 - $170,000 • Hybrid

About The Position

The Sales Support & Execution Manager leads Milestone’s U.S. sales lifecycle
execution function, owning renewal performance, inside sales programs, and the
operational rhythm that supports customer retention, partner responsiveness, and
sales efficiency.

This role manages the Sales Support Representative
team and serves as the primary execution partner for the Head of U.S. Sales Execution in driving
disciplined renewal workflows, accurate lifecycle forecasting, and consistent
customer and partner engagement.

Operating at the intersection of Sales Execution, Customer Success, and Global
Sales Operations, the Sales Support & Execution Manager ensures that lifecycle
motions—from renewal outreach to program execution—are clear, scalable, and
aligned to Milestone’s Compass operating model.

This is not a sales operations role.

It is a frontline sales execution leadership role, accountable for renewal
outcomes, lifecycle visibility, and the day-to-day effectiveness of Milestone’s
customer and partner support motions.

Primary Focus:
Sales Lifecycle Execution, Renewal Performance & Sales Leadership

Mission:
To lead the sales lifecycle execution function, drive renewal discipline and
customer continuity, and ensure lifecycle programs operate with clarity,
accountability, and measurable impact across the U.S. sales organization.

The Sales Support & Execution Manager will work out of our US office in
beautiful Lake Oswego, OR. Relocation assistance is not offered at this
time. This is a hybrid role with 3 days in the office. The position will report
to our Head of U.S. Sales Execution.

Requirements

• 6+ years of experience in sales support, renewals, inside sales, or customer lifecycle roles within a B2B or SaaS environment.
• 2+ years of experience leading or mentoring teams preferred.
• Strong understanding of renewal motions, customer lifecycle management, and sales execution.
• Experience working cross-functionally with Sales, Customer Success, and Operations.
• High attention to detail with strong process and execution discipline.
• Proficiency in Salesforce CRM and reporting tools.
• Ability to balance hands-on execution with leadership and process ownership.

Nice To Haves

• Background in SaaS, physical security, or enterprise technology environments.
• Experience supporting channel-led or two-tier sales models.
• Prior exposure to global sales operations or matrixed organizations.
• Experience leading execution-focused process improvements or lifecycle initiatives.

Responsibilities

• Lead the U.S. Sales Support lifecycle function and manage the Sales Support Representative team.
• Drive disciplined renewal execution and customer lifecycle continuity.
• Ensure accurate lifecycle forecasting and Salesforce hygiene.
• Partner cross-functionally with Customer Success, Sales Execution, and GSO.
• Identify and implement process improvements that strengthen retention and execution efficiency.
• Support leadership reporting, renewal readiness reviews, and lifecycle insights.
• Serve as the escalation point for renewal execution challenges or lifecycle breakdowns.

Benefits

• medical/dental benefits
• FSA or HSA
• 401k with 6% Safe Harbor employer match
• paid parental leave
• generous PTO (20 days' vacation, 10 days paid sick time, and 12 company holidays)
• fully paid Short Term disability policy
• fully paid Long Term disability policy
• Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees