The Sales Support Coordinator will support sales team in achieving their targets and ensuring customer satisfaction by handling administrative tasks, coordinating sales activities, and serving as a key point of contact for clients.
Provide support to all ATS Sales Reps in the area of lead management.
Answer phone calls from the incoming sales line and assist the customer by collecting sales-related information.
Assist ATS Sales Reps with completing sales related documents such as the payroll deduction form, change order, credit check and account setup form.
Address post-sale operational issues, including part modifications or additions, and any impediments to job completion.
Provide support to ATS Sales Reps by generating proposals, including the construction of proposals within WeEstimate.
Provide support to ATS Sales Reps in managing opportunities and proposals within the Acadian Total Security CRM.
Work on customer acquisition strategies and identify opportunities for upselling to existing Acadian Total Security clients.
Maintain a comprehensive understanding of security systems, technologies, and industry best practices.
Attend weekly sales meetings to identify areas of concern relevant to ATS Sales Reps and accurately record meeting minutes and action items.
Provide support in reviewing proposals to ensure adherence to Acadian Total Security's standards for client submissions.
3+ years of experience in sales support or administrative coordination.
Associates or Bachelor's degree is preferred.
Experience within the security industry is preferred.
Proficiency with CRM platforms, inventory management systems, or similar.
Strong organizational skills with the ability to manage multiple tasks simultaneously.
Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals.
Strong written and verbal communication skills.
Must be PC literate with some familiarity with MS Word and Excel.