Sales Support Coordinator (East Coast Remote)

First American•Largo, FL

18d•$20 - $26•Remote

About The Position

Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do The Sales Support Coordinator manages customers' (title agents’) information and accounts in the Company's agency database through a series of standardized corporate processes. These processes include, but are not limited to Agency Application and Approval, Agent On Boarding, Agency Maintenance and Monitoring, and Agency Cancellation. Reviews all submitted documentation to ensure Customers (title agents) are compliant with all corporate and statutory requirements. Supports field sales personnel in efforts to obtain and maintain accurate information on all their Customers (title agents). Frequently communicates with Senior, State and/or Sales Management personnel to resolve Customer (title agent) approvals and information issues. Major focus is the support of First American’s Agency Business Operations to ensure that Standard Operating Procedures are followed and maintained. We welcome candidates from all U.S. time zones; however, because this role collaborates closely with East Coast–based teams, preference will be given to applicants who are located in or able to work Eastern Time hours.

Requirements

1-3 years of Title experience
Proficiency in MS Office: Teams, Word, Outlook and Excel
Experience working with a Customer Relationship Management (CRM) platform such as Salesforce
Experience working on a remote team
High School diploma or equivalent
Organization skills
Attention to detail
Ability to multi-task
Problem resolution skills
Proficient verbal and written communication skills
Can collaborate with the team on projects
Customer Service passion

Responsibilities

Manage customer information through standardized corporate processes
Review documentation submitted by customer/ agent to ensure compliance with corporate and statutory requirements
Support field sales personnel to obtain and maintain accurate information on customers
Communicate and coordinate with supporting departments (i.e. sales, treasury team)
Update and maintain account data in agency software systems
Follow and ensure compliance with Company Standard Operating Procedures
Respond and resolve customer requests
Report on case load, status, issues as requested by management
May participate as team member on medium to large scale projects
Support departmental document storage and retrieval systems
Follow functional area’s processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operations

Benefits

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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