Sales Support Coordinator

Easy Ice LLC

12h•Remote

About The Position

The Sales Support Coordinator - Enterprise is a highly collaborative, service‑oriented role responsible for supporting Easy Ice sales teams and ensuring a seamless customer and prospect experience. This position supports an assigned sales team - Enterprise and is also cross‑trained to assist other sales channels as needed. The Sales Support Coordinator partners closely with Sales, Operations, Supply Chain, and Installation Coordinators to help execute the sales process from initial contact through onboarding. This includes managing inbound calls, qualifying leads, assisting with customer agreements, coordinating installations, and ensuring accurate communication between internal teams and the customer. Because this is a remote role, strong communication skills—especially over the phone—are essential.

Requirements

High school diploma required; Associate degree or higher preferred.
Previous experience in sales support or customer service preferred.
Exceptional verbal and written communication skills.
Ability to manage multiple priorities in a fast‑paced environment.
Strong organizational skills and attention to detail.
Proficiency with Salesforce and Microsoft Office Suite.
Customer‑focused mindset with strong problem‑solving skills.
Ability to work independently in a remote environment.
Remote position requiring reliable internet and a professional workspace.
Frequent computer and phone use; headset recommended.
Must have sufficient visual acuity for extended computer work.

Responsibilities

Manage inbound sales calls and online submissions, ensuring professional and timely responses.
Qualify and assign leads to the appropriate sales team based on territory or account type.
Assist with preparing, processing, and submitting customer agreements.
Coordinate with Supply Chain and Installation Coordinators on installation scheduling.
Support new customer onboarding by communicating next steps and expectations.
Maintain CRM data accuracy, update interaction notes, and track opportunity status.
Support assigned sales teams while being cross‑trained to assist other sales groups.
Foster a positive customer experience by delivering clear, professional communication.
Identify potential issues early and facilitate proactive problem‑solving between Sales and Operations.

Benefits

Competitive pay
Excellent Medical/Dental/Vision/Group Life
401k Company Match
PTO and Holiday Pay
Fitness Membership Reimbursement
Hands on experience that promotes a growth-oriented culture
Personal growth opportunities which encourages employees to “think outside the box”
Challenging and meaningful work that fosters learning and development
Fun fast-paced company culture and work environment
Collaborative team environment to support and mentor each other