Sales Support Coordinator

Medical Mutual • SC

121d

About The Position

The Sales Support Coordinator plays a vital role in the individual market channel by performing key sales support functions, including frontline and backroom activities. This position is responsible for overseeing the complete end-to-end lifecycle of an agent, encompassing onboarding, training, sales support, new business submissions, commission assistance, claims management, and customer service. As the representative of MMP and the sales office, the Sales Support Coordinator is essential in delivering an exceptional experience for agents. This role will collaborate with the Sales Leader to drive sales growth and enhance retention.

Requirements

• Associate’s Degree in Business Administration or related field preferred.
• Equivalent education and experience directly related to the role may substitute for a degree.
• 2 years of support experience in Sales, Sales Operations preferred.
• 1 year of health insurance experience preferred.
• Proficient in MS Outlook, Excel, PowerPoint, and Word.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Ability to learn the Company's product offerings, systems, and operational policies and procedures.
• Knowledge of standard customer service practices and principles.

Responsibilities

• Supports various office support tasks, including expense management for self-marketing, lead Matchback, maintains producer records, business cards, backup duties for other offices, meeting planning and events, office supplies, bonus administration, and weekly reporting.
• Handles all sales support and customer service tasks accessible through the company sales portals. Escalates complex or unresolved issues to the agency support team and ensure timely, satisfactory resolutions.
• Serves as the primary point of contact for the sales office, providing comprehensive phone and email support to address questions and needs from agents and customers.
• Provides all necessary support following policy issuance to ensure a seamless experience for agents and customers. Supports and troubleshoots new business submission efforts, acting as the first line of defense for agent questions or issues.
• Facilitates a smooth and comprehensive onboarding process for all new agents, ensuring they are well-integrated into the organization.
• Performs other duties as assigned.

Benefits

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.
• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees