Sales Support & Commercial Compliance Coordinator

Saint-Gobain • Wayne, NJ

422d

About The Position

The Sales Support and Commercial Compliance Coordinator at Saint-Gobain is responsible for supporting sales and customer service operations by standardizing practices, improving processes, and ensuring compliance with commercial terms. This role involves documentation, analysis, and collaboration across departments to enhance customer service and operational efficiency.

Requirements

• Bachelor's degree in business, marketing, supply chain or legal studies required.
• Paralegal related experience or education is a strong preference.
• Strong interpersonal and verbal and written communication skills.
• Detailed oriented and able to read and interpret commercial terms and conditions.
• Strong computer skills (i.e. Microsoft Word, Excel, QAD).
• Ability to make quick decisions, while dealing with multiple personalities.
• Ability to work in fast paced customer/site environment.
• Analytical skills to review data.
• Positive attitude / high energy.

Responsibilities

• Study, align and merge Customer Services practices toward a standardized and efficient way of working, including integrating tools such as SalesForce into workflows.
• Document and formalize procedures, workflows and work instructions for customer service and product coordination.
• Assist customer service team with credit issue resolution.
• Handle and arrange shipping for sample Sales orders per customer specific requirements.
• Provide backup support to the customer service team during staff shortages.
• Review and process Tax certificates, ensuring timely follow-up for missing or expired certifications.
• Administration of customer portals to maintain up-to-date information and accessibility.
• Analyze customer score cards and initiate corrective actions when necessary.
• Monitor and evaluate retroactive impacts of price changes and prepare change letters for customers.
• Build tools/files to support Quotation process. Update quotes/ perform quotes on standard product range.
• Create and Document procedures for handling PPAP/FAI (First Article Inspection) demands (i.e.: Sales Order creation, work order conditions, machine transfers).
• Coordinate extraordinary transactions (i.e. equipment or materials sales/transfers) /and create procedures for streamlined future occurrences.
• Assist Application Engineering department with part number creations on new materials.
• Collaborate on and coordinate cross-functional initiatives to improve customer service and business processes.
• Review and interpret customer terms and conditions to ensure alignment with company policies.
• Screen customer supplier manuals for business liability considerations, documenting exceptions as necessary.
• Monitor and mitigate business exposure related to sales agreements and practices.

Benefits

• Competitive salary
• Shift differential
• Matching 401k
• Bonus
• Retirement plan
• Benefits start day one
• Tuition reimbursement
• Growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Miscellaneous Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees