Sales Support, Clinical Product Specialist - MR Patient Monitoring (Midwest)

Koninklijke Philips N.V • Chicago, IL

128d • $70,000 - $180,000

About The Position

As our Midwest US Customer Success Specialist, you will conduct on-site education and consulting for the MR Patient Care (MRPC) monitoring product portfolio. You will create and manage customer relationships with healthcare professionals, organizations and represent and champion clinical applications support needs for Philips MRPC customers. This role requires heavy travel about 80%. Your role will focus on clinical uses, education and improving customer workflows and work closely with internal partners (i.e.: Sales, Service, Marketing, etc.) and with end users in both pre and post-sale situations. You will also apply product and clinical knowledge to troubleshoot and resolve customer issues where needed and will establish and maintain strong working relationships with internal partners and key accounts as identified by management. Delivers clinical applications and clinical sales support for the MRPC product portfolio for your assigned territory that covers the Midwest area of the United States. This requires strong communication with the sales team and pre-sales evaluation support, post-sales clinical education, and clinical troubleshooting. Captures customer feedback using the Customer Feedback System as well as monitors and reports on customer satisfaction based on customer interactions and feedback. Acting as a clinical resource for other areas of the business as needed; participating in customer and team experience improvements; and delivering weekly reports and administrative documentation as required.

Requirements

• 4+ years in-depth knowledge of the critical care environment.
• Radiology experience and/or knowledge is a plus.
• Ability to communicate well and build strong rapport with sales and clinical teams.
• Clinical teaching/in-servicing experience.
• Bachelor's Degree in Nursing or equivalent (RN); current nursing license.
• Advanced computer skills and understanding.
• Excellent customer and teamwork skills.
• Ability to be managed remotely and work in ever-changing environments.
• Strong interpersonal and organizational skills.
• Willingness to travel overnight 80% of the time.
• Live within 1 hour of a major airport.
• Possess a valid Driver's License for company car.

Responsibilities

• Conduct on-site education and consulting for the MR Patient Care monitoring product portfolio.
• Create and manage customer relationships with healthcare professionals and organizations.
• Champion clinical applications support needs for Philips MRPC customers.
• Focus on clinical uses, education, and improving customer workflows.
• Work closely with internal partners (Sales, Service, Marketing) and end users in pre and post-sale situations.
• Apply product and clinical knowledge to troubleshoot and resolve customer issues.
• Establish and maintain strong working relationships with internal partners and key accounts.
• Deliver clinical applications and clinical sales support for the MRPC product portfolio.
• Capture customer feedback using the Customer Feedback System.
• Monitor and report on customer satisfaction based on interactions and feedback.
• Act as a clinical resource for other areas of the business.
• Participate in customer and team experience improvements.
• Deliver weekly reports and administrative documentation.

Benefits

• Generous PTO.
• 401k (up to 7% match).
• HSA (with company contribution).
• Stock purchase plan.
• Education reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree