Sales Support / Client Service Agent

EXCLUSIVE JETS LLC • NC

119d

About The Position

The Sales Support / Client Service Agent plays a critical role in ensuring that every wholesale and network sale is executed flawlessly from quote acceptance through trip completion. Agents provide frontline support to Sales Representatives and direct service to reseller partners.

Requirements

• 1–3+ years in client service, aviation operations, or sales support.
• Previous experience in a direct, client-facing role within a high-end or luxury service environment.
• Strong organizational skills and attention to detail.
• Excellent communication skills.
• Ability to manage multiple concurrent bookings in a fast-paced environment.
• Demonstrated ability to deliver reliable, error-free service.
• Must be authorized to work in the United States without sponsorship.

Responsibilities

• Serve as the primary point of contact for clients and resellers after booking.
• Coordinate all aspects of trip execution, including scheduling, documentation, and client communication.
• Support Sales Representatives by preparing trip alternatives, routing inbound inquiries, and maintaining CRM accuracy.
• Ensure error-free data entry and timely updates in sales and operations systems.
• Track and resolve service issues promptly, escalating as necessary.
• Contribute to continuous improvement of support processes, tools, and customer experience.

What This Job Offers

• Number of Employees: 501-1,000 employees