Sales Support Associate

TIMEX GROUP USA INC•Shelton, CT

3d•Hybrid

About The Position

The Sales Support Associate supports the Sales Team across multiple channels with assortment and account management. This role is responsible for and supports online catalog management, content standardization, and syndication, merchandising, and advertising in support of corporate strategies.

Requirements

Bachelor's degree in Marketing, Merchandising, Business, or other related field
6+ months of related experience
Knowledge of Microsoft Office Suite, proficient in Excel
Knowledge of Syndigo is a plus
Excellent analytical skills
Data analytics and reporting proficiency
Strong oral and written communication skills
Attention to details and strong planning and tracking skills
Demonstrated ability to work effectively cross functionally

Nice To Haves

Knowledge of Syndigo is a plus

Responsibilities

Maintain product assortments, product files, and pricing across multiple eCommerce accounts
Maintain product descriptions, specifications, digital assets, and enhanced content
Work closely with Timex Customer Service team to identify needs and opportunities to improve product listings
Analyze customer reviews and questions to identify common issues that can be addressed via product updates
Manage new item set up including loading images and processing sku set ups in GXS catalog
Coordinate with Marketing to execute campaigns and seasonal merchandising
Assist in developing and tracking creative service requests
Work closely with the Demand Planner to keep eCommerce inventory up to date
Assist with new account set up
Process internal purchase order requests for displays and graphics
Process return requests for accounts
Help respond to request and inquiries from accounts and/or route to appropriate recipients within the organization as needed
Coordinate and track sample requests and shipments for accounts
Other reporting and duties as assigned