Retail Contingent

Coach • Pittsburgh, PA

1d

About The Position

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Requirements

• 1- 3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• High school diploma or equivalent; college degree preferred.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Ability to execute at a fast pace.
• Ability to communicate effectively with customers and team.
• Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
• Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
• Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

Responsibilities

• Greeting the customer with a smile and with eye contact and offering your name
• Interact genuinely and naturally with the customer
• Read cues and determine customers’ needs
• Conduct email/name capture, where permitted by law
• Maintain accuracy when operating POS
• Maintain cash wrap organization and cleanliness
• Suggest multiple add‐ons and sell gift cards
• Maintain cash and POS media accurately and in compliance with Coach policy
• Create lasting impression by genuinely thanking customer and provide reason to return
• Represent Coach brand appropriately
• Receive shipment and transfers
• Notify Store Management when new product arrives
• Scan cartons/transfers, verifying store information is correct
• Communicate all discrepancies to Store Management
• Process shipment/transfers according to Coach standards and timeframes
• Organize and clean stock room daily; to include offsite / remote warehouse as applicable
• Shift/organize product in the stockroom; react to sell through and make room for new product
• Manage stock levels/product ownership in back-of-house and sales floor
• Prepare and conduct regular cycle counts, as directed
• Participate in store physical inventory counts, as scheduled
• Maintain Company Loss Prevention standards
• Regularly analyze sales floor to assess replenishment needs
• Replenish sales floor/assigned zone
• React to sell through and execute visual merchandising needs.
• Support sales floor activities, as directed
• Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
• Respond to customer requests confidently; partner with sales team or Store Management, when needed
• Upkeep housekeeping standards

Benefits

• health benefits (medical, dental, vision)
• life insurance and disability insurance
• 401(k) savings plan
• paid time off for wellness needs and vacations
• discounts on certain products
• incentive compensation

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees