Sales Support Associate

Mvix•Sterling, VA

17d•Onsite

About The Position

Mvix , a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Sales Support Associate. Join a growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of International deployments for various Fortune 500 Companies. Visit our success-stories Essential Duties and Responsibilities: The goal of the qualified Sales Support Associate is to perform various duties including but not limited to: Respond to client inquiries (sales and billing) Interact with customers via webinar, phone and email Assist with inbound and outbound calls Be a key point of contact for subscription renewals Monitor and track daily, weekly and monthly billing Fully understand clients digital journeys, boost conversion, retention and customer delight Fully understand and own Mvix billing system: Prepare and send invoices to clients Identify and improve billing gaps Identify and improve churn Create estimates / proposals for existing clients who are looking for additional products from us Create estimates / proposals for existing clients who are looking to renew their subscriptions or add new ones Followup with clients on the status of those proposals Assist the sales team, as needed Create Orders, Invoices and ensure timely payment from clients Generate and maintain reports and analytics What does it take to be a SSA at Mvix? Minimum 2 years of customer-facing experience; preferably in a B2B SaaS environment. Proven accounting experience with strong mathematical skills is a PLUS Strong customer service and time management skills Understanding of basic principles of finance, accounting and inside sales Superb time management and detail orientation Proven Client Interaction experience Software Guidance: Quick Ability to learn our SaaS software and assist users with simple product-usage type questions. Support Packages: Learn and educate clients about the features included in our various support packages and guide them in selecting the most suitable option for their requirements. Team player mentality Competitive Spirit Ability to work in a fast-paced, high-energy environment

Requirements

Minimum 2 years of customer-facing experience; preferably in a B2B SaaS environment.
Proven accounting experience with strong mathematical skills is a PLUS
Strong customer service and time management skills
Understanding of basic principles of finance, accounting and inside sales
Superb time management and detail orientation
Proven Client Interaction experience
Quick Ability to learn our SaaS software and assist users with simple product-usage type questions.
Team player mentality
Competitive Spirit
Ability to work in a fast-paced, high-energy environment

Nice To Haves

Associate’s degree or equivalent
Experience in accounts receivable (or accounts payable)
Experience in driving process improvement

Responsibilities

Respond to client inquiries (sales and billing)
Interact with customers via webinar, phone and email
Assist with inbound and outbound calls
Be a key point of contact for subscription renewals
Monitor and track daily, weekly and monthly billing
Fully understand clients digital journeys, boost conversion, retention and customer delight
Fully understand and own Mvix billing system
Prepare and send invoices to clients
Identify and improve billing gaps
Identify and improve churn
Create estimates / proposals for existing clients who are looking for additional products from us
Create estimates / proposals for existing clients who are looking to renew their subscriptions or add new ones
Followup with clients on the status of those proposals
Assist the sales team, as needed
Create Orders, Invoices and ensure timely payment from clients
Generate and maintain reports and analytics
Learn and educate clients about the features included in our various support packages and guide them in selecting the most suitable option for their requirements