Sales Support Associate - Federal Sales
About The Position
Connection, a Fortune 1000 Global Technology Solutions Provider, is adding to our passionate sales team serving the IT needs of Federal agencies and the US military. With more than 25 years of service to the Federal Government, Connection is a proven, premier partner for procuring mission-critical IT solutions across the country with technology that enhances growth, elevates productivity, and empowers innovation. The Sales Support Associate supports the sales team with their day-to-day activities and customer requests on assigned accounts. The SSA is an integral part of the success of the sales team and assists in account retention and growth. If you want to join our culture of integrity, teamwork, and mutual success, we would love to speak with you!
Requirements
- High school diploma or equivalent required
- Minimum 1 year professional work experience preferably in an administrative support role
- Working knowledge of Microsoft Office Suite with ability to create a document or simplespreadsheet
- Basic computer knowledge with ability to operate keyboard for data entry
- Attention to detail in composing, keying, and proofing professional business materials
- Customer oriented with ability to listen to and anticipate needs of the customer
- Adaptable with ability to switch tasks based on shifting priorities
- Excellent written communication skills with ability to compose professional businesscommunications via email, letter, and proposals
Responsibilities
- Provide superior customer service to the Account Manager and customers during the order fulfillment process
- Act as a support resource for day-to-day transactions to allow the Account Manager the time and opportunity to expand their business
- Minimizes problem order situations by proactively following up on open orders and customer service issues for resolution
- Prepare quotes and RFPs
- Handle incoming calls and assist on calls as needed
- Prepare and follow up on orders to ensure accuracy andcustomer satisfaction
Benefits
- A supportive team invested in your success
- Generous paid vacation, medical, dental and vision benefits
- Monday through Friday work schedule
- Tuition Reimbursement and 401k with matching
- Opportunities to improve your skills and advance in your career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
