Sales Support Associate - MailChimp

MarketStar

4d•Hybrid

About The Position

We are seeking an enthusiastic individual eager to develop a career in sales or customer service. You will be representing one of our key clients, a leading SaaS email marketing company. Your primary responsibilities will include handling incoming calls and emails, efficiently directing them to the appropriate department, or advising customers on steps to resolve their queries. At Marketstar, we're not just a workplace; we're a platform for your professional growth. This is a unique opportunity to gain exposure to best practices in both sales and customer service, kick-starting your career. We believe in recognizing and rewarding talent. As you grow and excel in your role, there will be ample opportunities for career advancement within our organization. We're invested in your long-term success and are excited to see you thrive with us.

Requirements

Motivated, positive professional keen to make an impact in a scaling business.
Strong communication skills, both verbal and written.
Excellent interpersonal skills and a customer-centric mindset.
Ability to work in a fast-paced environment while handling multiple tasks simultaneously.
Willingness to learn and adapt to new processes and procedures.

Nice To Haves

Experience working in a sales environment is a bonus.

Responsibilities

Manage incoming calls and emails from existing or new customers.
Gather necessary information while determining the nature of their requirement.
Resolve queries through necessary content or redirect inbound requests to the necessary team.
Effectively route leads or calls to the appropriate department or team based on the nature of the inquiry or request.
Ability to identify potential sales opportunities and route to the sales team.
Provide excellent customer service by addressing customer inquiries and concerns with courtesy, patience, and a customer-centric approach.
Provide follow-up if needed to ensure a positive customer experience.
Perform data entry and administration duties when required.
Collaborate with other team members and departments to ensure smooth transitions and follow-up.