Sales Support Associate

ASHP•Bethesda, MD

1d•$65,000 - $75,000•Hybrid

About The Position

ASHP is an award-winning Association with a great mission. ASHP is the largest association of pharmacy professionals in the United States, representing over 65,000 pharmacists ASHP has recently won awards for being a Top Workplace for our work culture which fosters learning, collaboration, and for being inclusive. To learn more about ASHP, visit About ASHP - ASHP. The Sales Support Associate supports the business development/sales team in obtaining and keeping customers by performing various support functions. Facilitates a seamless customer experience by providing timely and accurate information to both internal colleagues and customers. Maintains accurate records that support business development and sales processes. This is a hybrid position that requires candidates to live in the Washington, DC area and be present in the downtown Bethesda, Maryland office as needed. At ASHP, we consider skills, experience, and organizational needs in our compensation approach. The base salary for this position is $65,000-$75,000 and ASHP offers a comprehensive benefits plan. Click ASHP Benefits to learn more about our benefits. Note: this position is not eligible for Visa sponsorship.

Requirements

Bachelors degree
Minimum of five years of prior related work experience
Ability to work independently
Excellent communication skills
Ability to handle stress and ambiguity
Effective at engaging others to solve a range of issues
Ability to manage multiple projects, tasks, and deadlines simultaneously
Demonstrated ability to meet deadlines.
Excellent computer skills with working knowledge of MS Office required
Knowledgeable on use of Salesforce and Personify databases preferred
Project management skills preferred but not required

Nice To Haves

Knowledgeable on use of Salesforce and Personify databases preferred
Project management skills preferred but not required

Responsibilities

Participate in onboarding clients for purchased products/services including invoicing, facilitating NDAs/contracts/MOUs, access to given product/services, scheduling meetings, processing renewals, providing updates/instruction on using products and services.
Triages new leads and inquiries to the appropriate ASHP Business Development team member.
Creates and maintains sales information sheets, presentations, pricing grids, and other materials utilized by the business development/sales team.
Documents and maintains customer information and communication in Salesforce and other software supporting the functions of the business development team. Assists in maintenance of accounts, creation and dissemination of reports/dashboards, and documentation of customer interactions/transactions.
Sets up appointments for and assists with product/service demos, in coordination with sales team.
Works collaboratively with departments across the organization and externally to assist in resolution of customer concerns.
Assists with business administrative needs, and intelligence including budgeting, reporting, and forecasting
Works with the offices of Finance and CRM to ensure accurate and timely invoicing for institutional/industry customers.
Performs other duties as assigned.