Sales Support Associate II

kate spade new york•Temecula, CA

1d•Onsite

About The Position

Coach, a global fashion house founded in New York in 1941 and part of the Tapestry portfolio, is seeking a Sales Support Associate II. This role is crucial for the store's success and efficiency, focusing on delivering exceptional customer service aligned with the brand's commitment. The associate will ensure friendly and efficient interactions at the cash wrap and maintain a well-organized sales floor. Key to this position is accurate and effective product flow management, from receipt to point of sale. Tapestry is committed to equity, inclusion, and diversity, and aims to be innovative and wholly inclusive.

Requirements

1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
A combination of education and experience will be considered
Possesses current knowledge of fashion trends and competition in the marketplace.
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Ability to work in a fast-paced environment, Strong English language proficiency. (for EU)
Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Responsibilities

Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
Serve as a brand ambassador internally and in the local market; support social media engagement.
Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish sales floor, and execute visual merchandising updates.
Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
Maintain housekeeping standards and adhere to Loss Prevention guidelines.