Sales Support Assistant

Airtron • West Chester, OH

71d

About The Position

At Airton Heating & Air, we are committed to providing top-tier heating, ventilation, and air conditioning (HVAC) services to our valued customers. We are seeking a dedicated Lead Coordinator/Admin to join our team. This is an essential role in ensuring that leads are followed up on promptly, paperwork is submitted efficiently, and our operations run smoothly. If you're an organized, detail-oriented individual with strong communication skills and a knack for following up with leads, we want to hear from you! As a Lead Coordinator/Admin, you will be responsible for managing and following up on both new and warm sales leads. Your role will focus on quickly and professionally reaching out to leads via outbound calls, texts, and emails to schedule appointments, answer inquiries, and drive sales conversions. You’ll also handle essential administrative tasks, including submitting paperwork for sold jobs, ensuring the warehouse is informed of job needs, and coordinating with our partners. Speed, efficiency, and attention to detail will be crucial to your success in this role.

Requirements

• Prior experience in a similar role, such as customer service, administrative support, or sales coordination, preferably in HVAC or a service industry.
• Comfortable making outbound calls, sending texts, and sending emails to both cold and warm leads.
• Experience working with CRM systems and managing leads is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general office software.
• Experience with CRM or lead management software is a plus.
• Strong verbal and written communication skills, with the ability to professionally handle both inbound and outbound communications.
• Excellent organizational skills and attention to detail, ensuring all paperwork and appointments are processed without error.
• Comfortable working in a fast-paced environment with a focus on speed to lead and timely paperwork submission.

Responsibilities

• Proactively follow up with warm leads through outbound phone calls, emails, and texts.
• Respond quickly to inbound inquiries, answering questions and scheduling appointments.
• Maintain consistent communication with leads to ensure timely follow-ups and ensure 'speed to lead' is prioritized.
• Track lead progress in the CRM, ensuring leads are appropriately nurtured and converted to sales.
• Efficiently coordinate and schedule sales appointments, ensuring all appointments are accurately recorded in the system.
• Track and follow up on the status of scheduled leads to ensure timely appointments and effective conversion.
• Submit necessary paperwork for jobs that are sold, ensuring all forms are complete and accurate.
• Forward paperwork to the warehouse to ensure that the correct equipment and parts are pulled for each job.
• Submit closed job paperwork to partners to ensure processing and invoicing are completed promptly.
• Serve as the primary point of contact for leads, customers, and internal teams, maintaining clear and professional communication.
• Communicate with customers via phone, email, and text to confirm appointments, update job status, and resolve any issues.
• Work with the sales team, warehouse, and partners to ensure seamless coordination and execution of each job.
• Use office software and CRM systems to track leads, schedule appointments, and maintain accurate records.
• Update and maintain customer information and lead status in real time to ensure smooth handoffs between departments.
• Provide administrative assistance to the sales and operations teams as needed.
• Assist with other office tasks to help maintain the efficiency of daily operations.

What This Job Offers

• Number of Employees: 51-100 employees