Sales Support Assistant, KBZK

The E.W. Scripps Company

91d

About The Position

Are you ready to be the backbone of a dynamic sales team in one of Montana's most vibrant markets? KBZK in Bozeman is seeking a dedicated Sales Support Assistant II who will play a crucial role in supporting our sales department's day-to-day operations. You'll be the vital link between our clients and our team, ensuring exceptional customer service while helping drive our station's success in the beautiful Gallatin Valley.

Requirements

• High school diploma or equivalent required
• Generally 2+ years of experience in administrative or sales support or a related field preferred

Nice To Haves

• Strong customer service skills
• The ability to read, analyze, and interpret sales demographics information and creative layouts
• Must have the ability to generate reports, business correspondence, and presentations
• Strong communication skills and the capability to effectively respond to questions from managers, colleagues and customers
• Must have the ability to calculate figures related to the advertising rate packages
• Proficient use of Microsoft Office (Excel, Word, Outlook)
• Must have the ability to learn new software programs such as ad order entry and customer relations management software
• Must have good organizational skills and the ability to meet deadlines
• Communicate and work as a team player both internally and externally

Responsibilities

• Contacts clients as needed regarding ad materials, pricing, billing or special upsell opportunities
• May input ads into the ad order system
• Assists in collecting and composing ad copy, maintaining account base and ensuring high customer service
• Works closely with order entry, traffic and layout as needed to ensure clients advertising schedules are met
• Calculate and have the ability to communicate rate packages to client and prospects
• Assists Sales manager on all special project details including but not limited to production schedule, rate authorization and communication
• Facilitate & process sales presentations
• Generate sales reports
• Identify and correct any billing errors or issues prior to end of month
• Correctly input client billing adjustments within the same month as dispute identified
• Attend sales training and planning meetings
• Research problems that develop with accounts and troubleshoot the issue developing a satisfactory conclusion for the property and the customer needs
• Handles the daily general clerical functions such as filing, answering phones, creating correspondence and calculating rates to quote to customers when they call
• Arranges and distributes various advertising materials and sales reports to the proper areas in a timely manner
• Provide exemplary customer assistance
• Adheres to company policy and assigned standards of performance
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees