Sales Support and Customer Service Specialist

Wenzel Associates•Austin, TX

14d

About The Position

Hey there, Sales Support/Customer Service Specialist! At Quantic Wenzel, we're not your ordinary electronics engineering and manufacturing company. We're the kind of place where "Dream Big, Have Fun, Get Stuff Done" isn't just a slogan; it's the way we roll. What does that mean? It means we want you to unleash your superhuman intelligence, help us push boundaries, take calculated risks, and make a real impact on the future of mission-critical electronics. Plus, you get to do all of this in a people-first environment filled with passionate, innovative, and committed colleagues. So, if you're ready to take your career to new heights (literally, we are talking rocket science here), keep reading! Your Mission, Should You Choose to Accept It: As our Sales Administrator extraordinaire, your job is to unleash your superhuman abilities and to perform a variety of administrative and clerical task. You'll work alongside some of the sharpest minds in the RF and microwave industry. Oh, and did we mention that you'll be based in the heart of Austin, Texas, where the tech scene is as hot as our BBQ?

Requirements

You've got skills in written and verbal communication.
Education: High school diploma or GED is the minimum requirement; associate or bachelor’s degree is preferred.
Experience: 1–3 years in administrative support, customer service, or a sales environment. Experience with CRM software (e.g., Salesforce, HubSpot) preferred
You're self-motivated, a multitasking wizard, and detail-oriented like a hawk.
Prioritization is your middle name, and you thrive in high-pressure situations.
You play well with others and are a logical thinker, always ready to tackle customer challenges.
Ethical standards? You've got them in spades.
You must have the legal right to work in the United States, and in some cases, you may be subject to a government security investigation to obtain a government security clearance.

Responsibilities

Order entry via ERP/CRM system, purchasing, review and process customer purchase orders with Quality, Program Management, and planners
Direct contact with customers regarding order status, expediting, purchasing, PO confirmations, etc.
Interfaces with clients, Sales Representatives, account managers, and internal departments; and assistance in resolving client-related administrative issues.
Light purchasing duties
Answer and direct phone calls; Calls and/or receives calls from new and existing customers
Write and distribute email, correspondence memos, letters, and forms
Assist in the preparation of regularly scheduled reports
Develop and maintain a filing system
Assist accounting with customer invoicing processing
Maintain contact in ACT database
Main point of contact for internal and external customers
Interfaces with customers, Sales Representatives, program managers, and all internal departments; and assists in resolving customer related administrative issues