Sales Support and Administration Generalist

Nortek Air Solutions•Oklahoma City, OK

43d

About The Position

The Sales Support Associate is a key technical and commercial resource supporting Nortek Coil Solutions’ engineered coil offerings. This role provides design, pricing, and application support to our internal teams and nationwide rep network. The ideal candidate combines technical expertise with strong communication and relationship-building skills, enabling them to influence outcomes and drive growth. This position is ideal for individuals who are technically proficient, customer-focused, and eager to contribute to both internal operations and external engagement.

Requirements

Bachelor’s Degree in Engineering or related field.
Proficient in Microsoft Office applications.
Ability to work independently and manage multiple priorities under pressure.
Experience interpreting blueprints and technical documents.
Demonstrated ability to guide and support reps and customers in technical discussions.
Strong organizational and communication skills are required.
Travel Required, up to 20%

Nice To Haves

2 years or more HVAC coil experience.
Familiarity with AHU systems and fan performance.
Experience working with independent sales reps and consulting engineers.
ERP system experience (Infor Syteline preferred), BOM configurator
Exposure to customer-facing roles, rep development, or business growth initiatives.
Technical proficiency in HVAC coil design and performance
Ability to interpret specifications and drawings and develop custom coil solutions
Strong communication and relationship-building skills for supporting reps and customers
Proficiency in Microsoft Office; experience with ERP systems (Infor Syteline preferred) and BOM configurators is a plus

Responsibilities

Provide coil design, performance, and pricing assistance for internal teams and external sales representatives.
Interpret specifications and drawings to develop custom coil solutions using factory best practices and engineering tools.
Generate quotes and drawings using the Coil Configurator and convert quotes to orders.
Collaborate with reps to ensure coil selections meet project requirements and optimize performance.
Assist in specification review and offer alternative recommendations when needed.
Support reps in scope review and pricing strategy to help position Nortek coil solutions competitively and win targeted projects.
Support documentation efforts including submittals and technical data sheets.
Act as a technical resource for reps and customers, helping them understand product capabilities and application strategies.
Maintain a high level of responsiveness and professionalism in all customer interactions.
Participate in cross-functional efforts to improve rep effectiveness, customer experience, and product positioning.
Support continuous improvement initiatives aligned with Lean Business Enterprise principles.
Conduct rep visits for training, product promotion, and technical support to strengthen relationships and drive product adoption.
Contribute insights from rep and customer interactions to help shape product development, marketing strategies, and sales enablement tools.