Sales Support Administrator (SSA)

RELX-posted 1 day ago
Full-time • Entry Level
Dayton, OH
5,001-10,000 employees
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The Sales Support Administrator (SSA) provides day-to-day operational support to both internal and external customers, serving as a consistent, office-based resource for the Small Law field sales organization. This role partners closely with Client Services, Sales Operations, and Field Sales team members to streamline processes, enhance responsiveness, and drive greater efficiency across reporting, tools, and workflow management.

  • Support key metrics tracking, reporting, and analysis to provide visibility into field sales performance and operational effectiveness.
  • Coordinate operational activities and maintain accurate records related to customer accounts, contract tracking, and field sales support to ensure timely follow-through.
  • Provide timely follow-up on customer and field requests—including billing inquiries, credentialing, training coordination, and issue resolution—serving as a central point of contact for internal and external inquiries.
  • Record and maintain account information in internal systems, ensuring data accuracy and consistency across CRM and reporting tools.
  • Collaborate with field sales and cross-functional teams (Finance, Operations, IT, HR, etc.) to resolve issues, streamline processes, and improve efficiency.
  • Coordinate Sales team handoffs and related administrative steps to ensure smooth transitions from the onboarding process to the retention team, and consistent customer support.
  • Other duties as assigned
  • Associate degree or equivalent experience required.
  • 1–2 years of experience in an operations, customer support, or administrative role (preferably within a sales or service environment).
  • Strong interpersonal and communication skills, with a customer-centric approach.
  • Exceptional attention to detail and organizational skills.
  • Proven ability to manage multiple priorities and work independently.
  • Proficiency with Microsoft Office applications (Excel, Word, PowerPoint) and CRM systems.
  • Comprehensive, multi-carrier program for medical, dental and vision benefits
  • 401(k) with match and an Employee Share Purchase Plan
  • Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
  • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
  • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
  • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
  • In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
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