FT Sales Supervisor - St Louis

Marc Jacobs-posted about 7 hours ago
Full-time • Mid Level
Onsite • Chesterfield, MO
1,001-5,000 employees
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Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its St. Louis Premium Outlets store in Chesterfield, MO. The Sales Supervisor will support Management with all aspects of the store including day-to-day operations such as driving sales, providing exceptional customer experience, and coaching and developing the team. In partnership with Management, the Sales Supervisor supports with implementing and enforcing company policies & procedures, corporate directives and initiatives, and ensures store standards are maintained.

  • Consistently achieve or exceed individual & store sales and other commercial KPIs
  • Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
  • Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves
  • Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge
  • Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business
  • Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars
  • Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries
  • Foster a culture of collaboration and open communication with colleagues and management
  • Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
  • Open and close the store according to Marc Jacobs procedure
  • Ensure both the sales floor and stockroom are well-organized
  • Adhere to all company policies and procedures
  • 3+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service
  • Experience in generating sales, building, and developing client relationships
  • Demonstrated verbal and written communication skills
  • Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations
  • Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
  • Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas
  • Excellent organizational, follow-up, and time management skills
  • Passion for the Marc Jacobs brand and product offering
  • Computer skills including operating a POS and navigating Microsoft Office suite
  • Must have flexibility to work a retail schedule including evenings, weekends and holidays
  • Prior leadership experience strongly preferred
  • paid holidays
  • vacation time
  • sick and personal time
  • medical, dental and vision insurance
  • 401k matching
  • discounts on travel, entertainment, and more through our partnership with PerkSpot
  • MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.
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