Sales Supervisor: Frankies Bikinis

Leap • Washington DC, DC

1d • Onsite

About The Position

We are seeking passionate and driven PT and FT Sales Supervisors for our new boutique in the DC market. As a key leader in our team, you will play a pivotal role in managing day-to-day store operations, driving sales, and cultivating exceptional customer relationships. Your leadership will inspire your team to create memorable and elevated in-store experiences, reflecting the prestige and excellence of the brand. As a Sales Supervisor, you will work closely with the Store Leader to implement strategic initiatives designed to boost team performance, increase revenue, and uphold exceptional guest service standards. In this leadership role, you will not only guide and motivate your team but also oversee key operational functions such as inventory management, visual merchandising, and shipment processing, ensuring the smooth and efficient running of the store. With a one-team mindset, you will also contribute to market and brand initiatives such as promotional events, activations, and store openings. You’ll leverage technology and systems such as Shopify, Endear, and Slack to optimize store operations. As a hands-on leader, you will manage both the customer experience and support your team’s growth, all while operating independently and effectively under pressure.

Requirements

• Must be 18 years of age or older
• Demonstrated leadership skills with the ability to inspire, guide, and collaborate effectively with teams to achieve both individual and organizational goals
• Foundational experience in retail or customer-focused roles, with a proven track record of delivering exceptional guest experiences
• Flexibility to accommodate dynamic business needs, including availability for days, nights, weekends, and holidays
• Active and engaged presence on the sales floor
• Physical capability to stand, walk, climb ladders, and lift up to 50 pounds
• Strong communication skills to clearly convey information, provide constructive feedback, and foster positive relationships with team members and clients
• Consistently punctual and dependable
• Adept at handling client inquiries, complaints, and requests with empathy and professionalism
• Demonstrates deep product knowledge
• Detail-Oriented & Efficient
• Customer-Centric & Hospitality-Driven mindset
• Adaptable & Entrepreneurial mindset
• Collaborative Team Player
• Professional & Reliable
• Brand Champion & Product Expert

Nice To Haves

• Experience in related categories (retail or customer-focused roles)

Responsibilities

• Manage day-to-day store operations
• Drive sales
• Cultivate exceptional customer relationships
• Inspire the team to create memorable and elevated in-store experiences
• Work closely with the Store Leader to implement strategic initiatives designed to boost team performance, increase revenue, and uphold exceptional guest service standards
• Guide and motivate the team
• Oversee key operational functions such as inventory management, visual merchandising, and shipment processing
• Ensure the smooth and efficient running of the store
• Contribute to market and brand initiatives such as promotional events, activations, and store openings
• Leverage technology and systems such as Shopify, Endear, and Slack to optimize store operations
• Manage the customer experience and support your team’s growth
• Operate independently and effectively under pressure
• Achieve and exceed both personal and team sales goals by optimizing key metrics such as Conversion Rates, Units Per Transaction (UPT), and Average Order Value (AOV)
• Deliver results through proactive client engagement, strategic selling techniques, and an unwavering commitment to excellence
• Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), secret shopper results, and fostering lasting relationships
• Demonstrate strong organizational and time-management skills, consistently completing tasks and meeting deadlines with efficiency and precision
• Effectively guide and motivate others through coaching and mentoring
• Assist with training and building a bench of future leaders
• Seek to create genuine and authentic connections, anticipate needs, and possess exceptional selling skills
• Thrive in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges
• Actively seek and offer feedback, excel at building relationships, and thrive when working closely with teams
• Clearly convey information, provide constructive feedback, and foster positive relationships with team members and clients
• Handle client inquiries, complaints, and requests with empathy and professionalism
• Demonstrate deep product knowledge and deliver accurate, valuable insights to enhance the client experience
• Produce high-quality, polished work with exceptional efficiency and effectiveness

Benefits

• Bonus eligible
• Medical, Dental & Vision benefits (must average 32+ hours a week)
• AllOne Health - Employee Assistance Programs
• 401K
• Accrued PTO: Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually, excluding restricted dates during busy retail seasons, with manager approval. Part-Time hourly employees can accrue based on local laws
• Employee discount + wardrobe allotment for participating Leap brands

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees