Sales Supervisor

Lithia & Driveway•Medford, OR

42d•$50,000 - $75,000•Onsite

About The Position

Driveway Driveway Supervisor - Shop Location: Medford, OR Schedule: Sunday - Thursday (Hours Vary) Compensation: The full salary range for this position is $50,000-$75,000 annually. The anticipated starting pay is $50,000-$65,000 , determined by factors such as skills, experience, and organizational considerations. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws. Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us! The Driveway Supervisor, Shop is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience throughout the purchasing process. This position will be responsible for reaching and maintaining sales effectiveness. The Driveway Supervisor, Shop manages the activities of all Driveway Customer Service Agents, Shop and assists in their training, cross-training, and development.

Requirements

Strong attention to detail
Sense of urgency
Excellent written and verbal communication
1-3 years leadership in a metrics based environment
High School graduate or equivalent, 18 years or older required.
We are a drug free workplace.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Nice To Haves

Prior sales background highly preferred

Responsibilities

Train and coach team in the areas below:
Customer engagement word tracks
F&I products and presentation
CRM proposal structuring and presentation
Calculating tax and DMV Fees
Monitoring portal for credit applications and soft pulls
Submit customer to lenders through lending portal
Assess trade value, offer, and payoff with the customer
Loading customer and deal structure into the DMS
Print and overnight contracts and DMV paperwork to customer
Sending contracts electronically to the customer when available
Process Management:
Work with Sales Manager to execute all required paperwork
Ensure the customer paperwork is uploaded correctly to the Digital Deal Jacket
Work with Logistics Coordinator to set up transport and final delivery of the vehicle to the customer
Monitor CRM leads and Desk Log
Manage daily activity of the Driveway Customer Service Agents, Shop using the daily CRM work plan
Ensure all Driveway customers greeted promptly in a professional friendly manner
Address and resolve customer concerns promptly and professionally
Assist Driveway Customer Service Agents, Shop with customers to ensure the vehicle sale