Sales Supervisor (Full Time)

Splendid•Bellevue, WA

1d•Onsite

About The Position

Join the Splendid family where the love of softness drives everything, from clothing fabric to in-store experiences, customer interactions, and community engagement. Splendid believes in bringing people together, enjoying the little things, and celebrating the big moments. The brand aims to create products that seamlessly fit into customers' lives. As a member of the Store Management Team, the Sales Supervisor's primary role is to ensure high levels of customer engagement and achieve sales results. This position assists the Store Manager and Assistant Store Manager with all daily store operations, including driving sales, providing exceptional customer experiences, and coaching and developing the team. In collaboration with the Store Manager and Assistant Store Manager, the Sales Supervisor supports the implementation and enforcement of company policies, procedures, corporate directives, and initiatives, ensuring store standards are consistently maintained.

Requirements

2+ years of related professional sales experience in specialty or luxury retail and/or customer service experience
at least 1 year of supervisor experience
Strong leadership ability
Strong time management skills
Able to meet performance expectations
Effective verbal and written communication skills
Strong organizational skills; ability to multitask and prioritize
Strong problem solving and decision making skills
Ability to accurately and efficiently operate cash register while following cash handling procedures
High level of initiative/self-starter

Responsibilities

Contributes to the overall store success by ensuring store sales goals are met while also achieving individual sales goals.
Responsible for delivering exceptional customer experiences and driving sales by styling and wardrobing each customer based on their needs.
Responsible for setting the example for customer engagement that exceeds industry standards.
Responsible for building client relationships and driving store sales along with excitement about our brand through client outreach.
Assists with training, coaching, developing and motivating associates to achieve maximum sales productivity.
Assists the Store Manager and Assistant Manager with leading the store team and serves as the expert on company culture, store operations and policies & procedures.
Assists with managing payroll and ensuring payroll goals are met within established guidelines to ensure proper coverage based on business needs.
Supports and executes directives from Visual Merchandising, Operations and Marketing and ensures that information is properly communicated to the store team and that all deliverables are completed within specified deadlines.
Communicates with Store Manager and/or Assistant Manager regarding all employee relations, day to day operations and any compliance related matters and to set goals for personal skill development.
Represents the brand and ensures team members are embodying the brand in all interactions with customers and peers.
Ensures Loss Prevention policies and procedures are followed.
Assist with financial/sales audits and inventories to protect the store from internal and external shortage.