Sales Supervisor

Singer Equipment Company Talent Acquisition•Philadelphia, PA

34d

About The Position

Singer Equipment Company is not just a seller of food equipment – we cultivate partnerships and amplify success. Singer isn’t just a place to work; it’s a place to thrive. We empower our employees, fostering an environment where they can grow professionally and contribute to something larger than themselves. We are the proud, 3-time recipient of the Foodservice and Supplies Dealer of the Year Award. Our commitment to our customers has earned us an unbeatable reputation within our industry. This is your opportunity to join a winning team! At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long-term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays. Why You'll Love Working Here: Make a Difference: Work with enthusiasm and integrity while ensuring communication, coordination and collaboration. Collaborative Spirit: Be part of a supportive and dynamic team environment. Growth Opportunities: Develop your skills and advance your career in a dynamic industry. Competitive Compensation & Benefits: Enjoy a rewarding package that reflects your contributions. Reporting to the Philly Metro Sales Manager, the Sales Supervisor is responsible for assisting the Sales Manager in leading and managing the sales organization. The Sales Supervisor is responsible for strategic input and execution resulting in achieving departmental sales growth objectives and for management of assigned account relationships dealing with related sales of commercial kitchen equipment, smallwares and supplies.

Requirements

Bachelor’s Degree in Business, Marketing, Sales, or related field and/or 3+ years of management experience in Sales, Operations or customer-facing role.
Ideal candidate must possess a minimum of 3-year experience in a customer-facing role identifying and addressing customer needs
Problem solving and critical thinking, cross-functional collaboration, excellent verbal & written communication skills, team building and coaching skills, time and resource management skills, and organizational skills
Computer and software proficiency (Excel, Outlook, Word, PowerPoint, CRM, ERP), valid driver’s license

Responsibilities

Effectively assist in the management of account managers and sales executives to maintain the existing account base through effective long-term relationship development and ongoing customer support.
Assist in new business development by identifying and building strategies for targeting both new customers and sales opportunities within current accounts.
Promote and demonstrate productive and positive customer relationships by ensuring friendly, professional, knowledgeable and responsive customer support (lead by example)
Work with functional leadership to create and execute strategies to continually develop team member knowledge and skill set competencies for all departmental processes and technology and tools, therefore maximizing departmental efficiency, accuracy and throughput. Work with departmental leadership to develop and implement performance metrics and manage to those standards
Develop and maintain a thorough knowledge of the Company’s available products, pricing structures, and additional services as appropriate to assigned existing and new customers. Exhibit competency in ERP navigation, order entry and quotation processes and provide any backup as needed
Oversee the daily order entry process to ensure timely and accurate entry into Prelude ERP. Promote a “team support” environment and re-distribute or re-prioritize workload as necessary, taking into consideration corporate strategic priorities
Work cross-functionally across the organization to ensure on-time delivery at levels that meet or exceed customer expectations
Conduct weekly team meetings to share information important to the success of the department and the company; identify and publish action items with owners and ensure timely resolution
Proactively communicate with primary strategic account customers. Schedule and complete customer business reviews for account development and sales growth quarterly or as needed
Participate in regularly scheduled divisional meetings with Sales manager to review customer retention and relationship activities, progress versus goals and status of key customer relationships
Build relationships and increase company visibility through participation in Company-sponsored activities, trade shows and other similar activities where applicable
Perform additional duties that may be assigned as necessitated by business demands