Sales Supervisor - LA [Multiple Locations]

Dr. Martens • California, MD

106d • $23

About The Position

You are a confident leader on and off the sales floor, with a desired growth path as part of the store management team. You lead the store team by driving exceptional customer service, maximizing sales, coaching store staff, and maintaining overall store performance consistently. You get the Dr. Martens brand and are excited to support the team in enhancing Dr. Martens' footprint in the Americas region. Openings available at multiple locations in the LA area - use our store locator to find your nearest location.

Requirements

• 1+ year supervisory experience necessary, preferably within footwear.
• Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems.
• Demonstrated understanding of basic math, including ability to calculate percentages required.
• Demonstrated ability to communicate clearly and professionally to a broad customer base.
• Excellent interpersonal skills; must be approachable and polite.
• Able to work evenings, weekends, and holidays.
• Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs.
• Punctual in adherence to scheduled shift times.
• Connection with our Brand, The Stuff that Sets Us Apart and our Fundamental Qualities.

Nice To Haves

• Experience with MPOS is a plus.

Responsibilities

• Delivering exceptional customer service by leading the sales floor and fostering team selling.
• Elevating customer service by greeting store customers, sharing brand knowledge, and seeking to understand the needs of the customer.
• Acting as a role model to encourage a positive and productive work environment.
• Ensuring the team is aware of business goals and Key Performance Indicators (KPI) and implementing a strategy for attaining sales goals.
• Assisting in training new sales staff on job duties and product knowledge, including coaching on and off the selling floor.
• Communicating store results effectively to our business partners.
• Assisting with performing daily operations related to opening and closing store, balancing register, preparing, and making bank deposits.
• Assisting with operational tasks and physical inventories.
• Assisting with merchandising to meet Brand Marketing guidelines and enhance product appeal.
• Working with retail stock team to receive, maintain, and replenish in-store stock by maximizing organization efficiently and accurately.

Benefits

• Employee discount of 65% off footwear and 50% on accessories.
• Transit and parking flexible spending accounts.
• PTO and Sick Time.
• Employee Assistance Program.
• 401(k) Pre-Tax and Roth Retirement Savings Plans with employer match.
• DM Foundation, supporting and empowering our communities around the world.
• Affordable & Comprehensive Medical, Dental & Vision packages [Full Time roles only].
• Paid Volunteer Hours.

What This Job Offers

• Career Level: Entry Level
• Industry: Leather and Allied Product Manufacturing
• Number of Employees: 1,001-5,000 employees