The Reformation-posted 4 months ago
Full-time • Entry Level
New Orleans, LA
101-250 employees
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

The Sales Supervisor at Reformation is a pivotal role that focuses on achieving individual store goals while embodying the brand's values of sustainability and customer engagement. This position is not about the status quo; it requires a passion for building a company rooted in excellence and a commitment to providing an exceptional customer experience. The Sales Supervisor will lead by example, inspire the team, and contribute to a technology-led in-store experience that delights customers. Reporting to the Store Manager, the Sales Supervisor will oversee various operational aspects, including inventory management, sales metrics, and team training.

  • Consistently meet and exceed sales goals
  • Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
  • Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
  • Contribute to a technology led in-store experience for customers that both surprises and delights them
  • Maintain extraordinary customer experience feedback scores on service evaluation through NPS
  • Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation
  • Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory
  • Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy
  • Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership
  • Maintain seamless store operational procedures, maintain weekly workflow
  • Support merchandising presentation strategy and concept standards, lead and train staff as needed
  • Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback
  • Uphold and lead by example with all policies and procedures
  • Display a dedicated approach to motivate and support sales associates
  • Onboard new hires while providing in the moment coaching to improve performance of existing associates
  • Contribute and lead through training and customer experience programs
  • Maintain and manage a professional, healthy, and productive work environment alongside team in store
  • Minimum of 3 years Retail Experience required
  • Experience working with a sales or retail organization and/or operationally intensive business
  • Ability to work in a fast-paced and ever-changing environment
  • Strong interpersonal skills and the ability to interact effectively with diverse personalities
  • Driven approach to take on new challenges with the self-motivation for your work and career
  • Excellent communicator with a passion for people
  • An effective and expedient problem-solver with a keen attention to detail
  • Positive attitude and feels there is no task too small and no task too large
  • Health, vision, and dental insurance for eligible employees
  • Paid vacation, sick, holidays & volunteer time-off for eligible employees
  • Mission based company + casual and entrepreneurial work environment
  • 401K with company match
  • Clothing discount
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