Sales Supervision Manager

Ameriprise Financial•Troy, MI

71d

About The Position

Our team has a number of key responsibilities to support our advisor service model and growth through marketing and communications in a fun and flexible environment. The primary role of the Sales Supervision Manager - Marketing and Communications will be focused on reviewing and signing off on wholesaler reimbursement and supervision exception requests. Success in this role includes providing advisors with feedback and coaching as well as working with field registered principals and leaders on business impacts and supervision expectations. In addition, the Sales Supervision Manager - Marketing and Communications will be aware of trends in the industry to educate advisors, leaders and business partners.

Requirements

A bachelor's degree (in any field) and 2 years relevant work experience or 3 years relevant work experience. Relevant experience includes financial services, customer service, communications, education or other where you have built the skills needed to be successful in this role.
Active SIE (Securities Industry Essentials) and ability to obtain Series 7 within 120 days and Series 24 within 90 additional days required; additional licenses or the ability to obtain may be required depending on function.

Nice To Haves

Problem solving and analytical skills; ability to effectively analyze complex issues.
Ability to consistently exercise good judgment when making decisions on complex matters that don't have clear answers.
Strong written and verbal communication skills including ability to deliver unfavorable messages.
Ability to consistently influence positive behavior through coaching and education.
Ability to document activity in a fact-based and comprehensive manner.
Ability to work effectively and efficiently both individually and in a team environment.
Ability to manage workload, across multiple tools and processes, including prioritization and monitoring of pending cases.

Responsibilities

Supervising advisor activity to the intent and spirit of regulations and policies, not just the letter of these directives.
Engage with advisors and field leaders to determine their business need and collaborate on a compliant approach.
Complete supervisory analysis using risk-based judgement, procedures, and job aids. This usually results in approval or rejection of new applications or determination of appropriateness of transactions or other business including communications with the public.
Communicate with advisors, field registered principals and field leaders regarding results of supervisory activity. Involves working closely with advisors to develop an understanding of recommendations made to clients and to reasonably validate fiduciary and best interest standards are met.
Support the team's efforts to innovate and improve the effectiveness and efficiency of processes. Evolve day-to-day processes to streamline work and focus on issues that matter most.
Keep updated on changes in the regulatory environment and competitive landscape including new regulations and product offerings.
Represent the firm and functional processes in response to examinations, investigations, and other regulatory matters, which may include on-the-record engagements with regulators or providing testimony in arbitration matters.
Participate in maintaining the overall health of the team including establishing individual development goals and engagement in team activities.